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Title
Text copied to clipboard!Hotel Manager - Greek Island
Description
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We are looking for an experienced and dynamic Hotel Manager to oversee the daily operations of our luxurious hotel located on a picturesque Greek island. The ideal candidate will have a proven track record in hospitality management, exceptional leadership skills, and a passion for delivering outstanding guest experiences. As the Hotel Manager, you will be responsible for managing all aspects of the hotel, including guest services, housekeeping, food and beverage, maintenance, and sales. You will work closely with department heads to ensure that all operations run smoothly and efficiently, while maintaining the highest standards of quality and service. Your role will also involve developing and implementing strategies to maximize revenue, enhance guest satisfaction, and achieve financial targets. You will be the face of the hotel, representing our brand and values to guests, staff, and the local community. This is a unique opportunity to lead a dedicated team in a stunning location, where you can make a significant impact on the success of the hotel and create memorable experiences for our guests.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the hotel, ensuring smooth and efficient functioning.
- Manage and lead a team of department heads and staff, providing guidance and support.
- Develop and implement strategies to maximize revenue and achieve financial targets.
- Ensure high standards of guest service and satisfaction are maintained at all times.
- Monitor and manage budgets, expenses, and financial performance.
- Coordinate with the sales and marketing team to promote the hotel and attract guests.
- Oversee housekeeping, maintenance, and food and beverage operations.
- Ensure compliance with health, safety, and regulatory requirements.
- Handle guest complaints and resolve issues promptly and effectively.
- Conduct regular staff meetings and training sessions to enhance performance.
- Develop and maintain relationships with local businesses and the community.
- Monitor and analyze guest feedback to identify areas for improvement.
- Implement and oversee quality control measures to maintain high standards.
- Prepare and present reports on hotel performance to senior management.
- Stay updated with industry trends and best practices to enhance hotel operations.
Requirements
Text copied to clipboard!- Bachelor's degree in Hospitality Management or a related field.
- Minimum of 5 years of experience in hotel management or a similar role.
- Proven track record of successfully managing hotel operations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong financial acumen and budget management skills.
- Proficiency in hotel management software and MS Office.
- Fluency in English; knowledge of Greek is a plus.
- Exceptional problem-solving and decision-making abilities.
- High level of attention to detail and organizational skills.
- Ability to work flexible hours, including weekends and holidays.
- Strong customer service orientation and a passion for hospitality.
- Knowledge of health, safety, and regulatory requirements in the hospitality industry.
- Ability to adapt to a fast-paced and dynamic work environment.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in hotel management?
- How do you handle guest complaints and ensure guest satisfaction?
- What strategies do you use to maximize hotel revenue?
- How do you manage and motivate your team?
- Can you provide an example of a challenging situation you faced in a previous role and how you resolved it?
- How do you ensure compliance with health and safety regulations?
- What is your approach to budget management and financial performance?
- How do you stay updated with industry trends and best practices?
- Can you describe a successful marketing campaign you implemented?
- How do you handle stress and pressure in a fast-paced environment?