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Title
Text copied to clipboard!Hotel Housekeeping
Description
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We are looking for a dedicated and detail-oriented Hotel Housekeeper to join our team. The ideal candidate will be responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces. This role is crucial in ensuring that our guests have a comfortable and enjoyable stay. The Hotel Housekeeper will work closely with other housekeeping staff and report directly to the Housekeeping Manager. Responsibilities include cleaning and sanitizing guest rooms, replenishing amenities, and ensuring that all areas meet our high standards of cleanliness. The successful candidate will have a keen eye for detail, excellent time management skills, and the ability to work independently as well as part of a team. Previous experience in housekeeping or a similar role is preferred but not required, as we provide comprehensive training. The role requires physical stamina and the ability to perform repetitive tasks. The Hotel Housekeeper must also be able to interact with guests in a friendly and professional manner, addressing any concerns or requests promptly. This position offers the opportunity to work in a dynamic and fast-paced environment, with potential for career growth within the hospitality industry. If you are passionate about providing exceptional service and take pride in your work, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Clean and sanitize guest rooms, bathrooms, and public areas.
- Replenish room amenities such as toiletries, towels, and linens.
- Ensure all rooms are cared for and inspected according to standards.
- Report any maintenance issues or safety hazards to the Housekeeping Manager.
- Assist with laundry duties as needed.
- Maintain cleaning equipment and supplies.
- Follow health and safety regulations.
- Respond to guest requests and complaints in a timely and professional manner.
- Ensure lost and found items are properly logged and stored.
- Participate in team meetings and training sessions.
- Adhere to company policies and procedures.
- Assist with special cleaning projects as assigned.
- Maintain a positive and professional attitude at all times.
- Work efficiently to meet daily cleaning quotas.
- Ensure confidentiality and security of guest rooms.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous housekeeping experience preferred but not required.
- Ability to work independently and as part of a team.
- Strong attention to detail.
- Excellent time management skills.
- Physical stamina to perform repetitive tasks and lift heavy objects.
- Good communication skills.
- Ability to follow instructions and procedures.
- Friendly and professional demeanor.
- Flexibility to work various shifts, including weekends and holidays.
- Basic knowledge of cleaning chemicals and supplies.
- Ability to handle guest complaints and requests professionally.
- Reliable and punctual.
- Ability to maintain confidentiality.
- Willingness to undergo training.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in housekeeping or a similar role?
- How do you prioritize tasks when you have multiple rooms to clean?
- What steps do you take to ensure a room is thoroughly cleaned?
- How do you handle guest complaints or requests?
- Are you comfortable working weekends and holidays?
- Can you lift and carry heavy objects, such as laundry bags?
- How do you stay motivated during repetitive tasks?
- What do you do if you find a guest's personal item in a room?
- How do you ensure you follow health and safety regulations?
- Can you describe a time when you went above and beyond for a guest?