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Title

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Hotel Host

Description

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We are looking for a friendly and professional Hotel Host to join our hospitality team. As a Hotel Host, you will be the first point of contact for guests, ensuring they receive a warm welcome and exceptional service throughout their stay. Your role is crucial in creating a positive first impression and maintaining high standards of guest satisfaction. The ideal candidate will have excellent interpersonal and communication skills, a passion for customer service, and the ability to multitask in a fast-paced environment. You will be responsible for greeting guests upon arrival, assisting with check-in and check-out procedures, providing information about hotel amenities and local attractions, and addressing any guest concerns or requests promptly and professionally. In addition to front desk duties, the Hotel Host may also coordinate with housekeeping, concierge, and other departments to ensure seamless guest experiences. You will need to be knowledgeable about the hotel’s services, policies, and promotions, and be able to handle reservations, cancellations, and billing inquiries efficiently. A successful Hotel Host is courteous, attentive, and proactive, always striving to exceed guest expectations. You should be comfortable using hotel management software and handling cash or credit transactions. Flexibility in working hours, including evenings, weekends, and holidays, is often required in this role. This position offers an excellent opportunity to grow within the hospitality industry and develop valuable customer service and administrative skills. If you enjoy working with people and creating memorable experiences, we encourage you to apply for this rewarding role.

Responsibilities

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  • Greet guests upon arrival with a warm and friendly demeanor
  • Assist with check-in and check-out procedures
  • Provide information about hotel services, amenities, and local attractions
  • Respond to guest inquiries and resolve complaints promptly
  • Coordinate with housekeeping and other departments to fulfill guest requests
  • Handle reservations, cancellations, and billing transactions
  • Maintain a clean and organized front desk area
  • Ensure guest satisfaction and promote a welcoming environment
  • Follow hotel policies and procedures
  • Support concierge services when needed

Requirements

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  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Excellent communication and interpersonal skills
  • Proficiency in using hotel management software
  • Ability to multitask and remain calm under pressure
  • Professional appearance and demeanor
  • Strong problem-solving abilities
  • Flexibility to work various shifts, including weekends and holidays
  • Basic math and cash handling skills
  • Fluency in English; additional languages a plus

Potential interview questions

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  • Do you have prior experience in a hotel or customer service role?
  • Are you comfortable working flexible hours, including weekends and holidays?
  • Can you describe a time you resolved a guest complaint?
  • What hotel management systems are you familiar with?
  • How do you prioritize tasks during busy check-in times?
  • Are you fluent in any languages other than English?
  • What does excellent customer service mean to you?
  • How do you handle stressful situations with guests?
  • Are you comfortable handling cash and credit transactions?
  • Why are you interested in working as a Hotel Host?