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Title

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Host/Hostess

Description

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We are looking for a friendly and professional Host/Hostess to join our team. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere. Your primary responsibility will be to greet guests, manage reservations, and ensure that seating arrangements are handled efficiently. You will also be responsible for addressing guest inquiries and providing excellent customer service throughout their visit. The ideal candidate will have strong interpersonal skills, a warm demeanor, and the ability to multitask in a fast-paced environment. In this role, you will be the face of our establishment, setting the tone for the guest experience. You will work closely with the restaurant staff to ensure smooth operations and a seamless dining experience for all patrons. Your ability to remain calm under pressure and handle guest concerns with professionalism will be key to your success. Additionally, you will be responsible for maintaining the cleanliness and organization of the front-of-house area, including the reception desk and waiting area. You will also assist in coordinating special requests, such as accommodating large parties or guests with specific needs. This position requires excellent communication skills, as you will be interacting with a diverse range of guests and team members. A background in hospitality or customer service is preferred, but we are willing to train the right candidate who demonstrates a passion for providing exceptional service. If you enjoy working in a dynamic and team-oriented environment and have a genuine desire to make people feel welcome, we encourage you to apply for this exciting opportunity.

Responsibilities

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  • Greet guests warmly and escort them to their tables.
  • Manage reservations and maintain an organized seating chart.
  • Address guest inquiries and provide information about the menu and services.
  • Coordinate with the waitstaff and kitchen to ensure smooth operations.
  • Handle guest complaints or concerns with professionalism and efficiency.
  • Maintain cleanliness and organization of the front-of-house area.
  • Assist in accommodating special requests, such as large parties or dietary needs.
  • Monitor the waiting area and provide updates to guests as needed.

Requirements

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  • Previous experience in hospitality or customer service is preferred.
  • Strong interpersonal and communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Professional appearance and demeanor.
  • Basic knowledge of reservation systems and seating arrangements.
  • Flexibility to work evenings, weekends, and holidays.
  • Ability to remain calm under pressure and handle difficult situations.
  • A positive attitude and a genuine desire to provide excellent service.

Potential interview questions

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  • Can you describe a time when you provided exceptional customer service?
  • How do you handle difficult or upset guests?
  • What strategies do you use to manage a busy waiting area?
  • Are you comfortable working evenings, weekends, and holidays?
  • How do you ensure that guests feel welcome and valued?