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Title
Text copied to clipboard!Host/Hostess
Description
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We are looking for a friendly and organized Host/Hostess to join our team. The ideal candidate will have excellent customer service skills and a warm, welcoming demeanor. As a Host/Hostess, you will be the first point of contact for our guests, ensuring they have a positive experience from the moment they walk through the door. You will be responsible for managing reservations, seating guests, and coordinating with the waitstaff to ensure efficient service. Your role is crucial in setting the tone for the dining experience, and you will need to be able to handle a fast-paced environment with grace and professionalism. In addition to greeting and seating guests, you will also be responsible for answering phones, taking reservations, and managing the waitlist. You should be able to multitask effectively and maintain a calm and friendly demeanor even during busy times. The ideal candidate will have previous experience in a customer service role, preferably in the hospitality industry, and will be able to work flexible hours, including evenings, weekends, and holidays. If you are a team player with a passion for providing excellent customer service, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet guests as they arrive and thank them as they leave.
- Manage reservations and the waitlist.
- Escort guests to their tables and provide menus.
- Coordinate with waitstaff to ensure efficient service.
- Answer phone calls and take reservations.
- Maintain a clean and organized front-of-house area.
- Assist with setting up and breaking down dining areas.
- Handle guest inquiries and complaints in a professional manner.
- Monitor dining room activity to ensure guest satisfaction.
- Provide accurate wait times and monitor waiting lists.
- Assist with special events and private parties.
- Ensure compliance with health and safety regulations.
- Train new hosts/hostesses as needed.
- Assist with other duties as assigned by management.
- Maintain a positive and professional attitude at all times.
Requirements
Text copied to clipboard!- Previous experience in a customer service role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Friendly and welcoming demeanor.
- Ability to stand for long periods of time.
- Flexible availability, including evenings, weekends, and holidays.
- Basic computer skills for managing reservations.
- High school diploma or equivalent.
- Ability to handle stressful situations with grace.
- Team player with a positive attitude.
- Professional appearance and demeanor.
- Knowledge of health and safety regulations.
- Ability to lift up to 25 pounds.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided excellent customer service?
- How do you handle stressful situations?
- What strategies do you use to manage multiple tasks at once?
- How do you ensure guest satisfaction?
- Can you describe your experience with managing reservations?
- How do you handle guest complaints?
- What do you think is the most important quality for a Host/Hostess?
- How do you stay organized during busy times?
- Can you describe a time when you went above and beyond for a guest?
- How do you coordinate with other staff members to ensure efficient service?
