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Title
Text copied to clipboard!HostHostess
Description
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We are looking for a friendly and professional Host/Hostess to join our team and be the first point of contact for our guests. As a Host/Hostess, you will be responsible for welcoming guests, managing reservations, and ensuring a smooth and pleasant dining experience from the moment guests arrive until they are seated. Your role is crucial in setting the tone for the guest experience and maintaining the flow of the dining room.
The ideal candidate will have excellent communication and interpersonal skills, a warm and welcoming demeanor, and the ability to multitask in a fast-paced environment. You should be able to handle high-pressure situations with grace and professionalism, and work collaboratively with the rest of the front-of-house and back-of-house teams.
Key duties include greeting guests as they arrive, managing waitlists and reservations using a digital or manual system, escorting guests to their tables, and providing accurate wait time estimates. You will also be responsible for answering phone calls, taking reservations, and assisting with any guest inquiries or special requests. Maintaining cleanliness and organization in the host area is also essential.
This position requires a strong attention to detail, the ability to remain calm under pressure, and a genuine passion for hospitality. Previous experience in a similar role is preferred but not required. Training will be provided for the right candidate who demonstrates enthusiasm and a willingness to learn.
If you enjoy working with people, thrive in a dynamic environment, and are committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity to be a part of our hospitality team.
Responsibilities
Text copied to clipboard!- Greet guests warmly and professionally upon arrival
- Manage reservations and waitlists efficiently
- Escort guests to their tables and provide menus
- Estimate wait times accurately and communicate them to guests
- Answer phone calls and respond to guest inquiries
- Maintain cleanliness and organization of the host area
- Coordinate with servers and kitchen staff to manage seating flow
- Handle guest complaints or concerns with professionalism
- Assist with special seating requests and accommodations
- Monitor dining room activity and adjust seating plans as needed
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Friendly and professional demeanor
- Ability to multitask and stay organized
- Comfortable working in a fast-paced environment
- Basic computer or reservation system knowledge
- Previous customer service or hospitality experience preferred
- Ability to stand for extended periods
- Flexible schedule, including nights, weekends, and holidays
- Strong problem-solving skills and attention to detail
Potential interview questions
Text copied to clipboard!- Do you have previous experience as a host or in customer service?
- Are you comfortable working in a fast-paced environment?
- Can you work flexible hours, including weekends and holidays?
- How do you handle difficult or upset guests?
- Are you familiar with any reservation or POS systems?
- What does excellent customer service mean to you?
- How do you prioritize tasks during busy periods?
- Can you stand for long periods during your shift?
- How would you handle a double-booked reservation?
- Why do you want to work in the hospitality industry?
