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Title
Text copied to clipboard!Healthcare Administrative Assistant
Description
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We are looking for a dedicated and detail-oriented Healthcare Administrative Assistant to join our team. In this role, you will be responsible for providing comprehensive administrative support to ensure the efficient operation of our healthcare facility. You will work closely with healthcare professionals, patients, and other administrative staff to manage various tasks such as scheduling appointments, maintaining medical records, handling billing and insurance claims, and ensuring compliance with healthcare regulations. The ideal candidate will have excellent organizational skills, strong communication abilities, and a compassionate approach to patient care. You will be the first point of contact for patients and visitors, so a friendly and professional demeanor is essential. Additionally, you will be expected to handle sensitive information with the utmost confidentiality and adhere to all HIPAA guidelines. Your role will also involve coordinating with different departments to streamline operations and improve patient experience. If you are passionate about healthcare and have a knack for multitasking in a fast-paced environment, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Schedule and confirm patient appointments.
- Maintain and update patient medical records.
- Handle billing and insurance claims processing.
- Assist with patient check-in and check-out procedures.
- Answer and direct phone calls and emails.
- Coordinate with healthcare providers and departments.
- Ensure compliance with healthcare regulations and HIPAA guidelines.
- Order and manage office supplies.
- Prepare and distribute correspondence, memos, and reports.
- Assist in the preparation of patient education materials.
- Manage patient inquiries and complaints.
- Support the administrative needs of healthcare professionals.
- Organize and maintain filing systems.
- Assist with the onboarding of new staff.
- Coordinate meetings and take minutes.
- Handle patient referrals and authorizations.
- Maintain a clean and organized reception area.
- Assist with special projects as needed.
- Provide excellent customer service to patients and visitors.
- Ensure timely and accurate data entry.
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred.
- Previous experience in a healthcare administrative role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with electronic medical records (EMR) systems.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Ability to handle sensitive information with confidentiality.
- Knowledge of medical terminology.
- Customer service-oriented with a friendly and professional demeanor.
- Ability to work independently and as part of a team.
- Strong attention to detail.
- Ability to prioritize tasks and meet deadlines.
- Basic understanding of billing and insurance processes.
- Problem-solving skills and resourcefulness.
- Ability to handle stressful situations calmly and efficiently.
- Flexibility to adapt to changing priorities.
- Strong interpersonal skills.
- Commitment to continuous learning and professional development.
- Knowledge of HIPAA regulations.
- Ability to operate standard office equipment.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a healthcare administrative role?
- How do you handle confidential information?
- What strategies do you use to manage multiple tasks and deadlines?
- How do you ensure compliance with healthcare regulations?
- Can you provide an example of a time you resolved a patient complaint?
- What experience do you have with electronic medical records (EMR) systems?
- How do you prioritize your daily tasks?
- Describe a situation where you had to work under pressure.
- How do you handle difficult or upset patients?
- What steps do you take to ensure accurate data entry?
- How do you stay organized in a fast-paced environment?
- Can you describe your experience with billing and insurance claims?
- How do you coordinate with different departments to improve patient care?
- What do you think is the most important quality for a Healthcare Administrative Assistant?
- How do you handle interruptions during your workday?
- Describe your experience with scheduling and confirming appointments.
- How do you ensure excellent customer service?
- What motivates you to work in the healthcare industry?
- How do you handle a situation where you don't know the answer to a patient's question?
- Describe a time when you had to learn a new system or process quickly.
