Text copied to clipboard!
Title
Text copied to clipboard!Head Waiter
Description
Text copied to clipboard!
We are looking for an experienced and dedicated Head Waiter to join our team and lead our waitstaff in providing exceptional dining experiences to our guests. As the Head Waiter, you will be responsible for overseeing the daily operations of the dining room, ensuring that all guests receive prompt and courteous service. You will work closely with the kitchen staff to ensure that orders are delivered accurately and in a timely manner. Your role will also involve training and mentoring junior waitstaff, managing reservations, and handling any guest complaints or special requests. The ideal candidate will have a strong background in hospitality, excellent communication skills, and a passion for delivering outstanding customer service. You should be able to work well under pressure, multitask effectively, and maintain a positive attitude in a fast-paced environment. In addition to your leadership responsibilities, you will also be expected to perform regular waitstaff duties, such as taking orders, serving food and beverages, and processing payments. A keen eye for detail and a commitment to maintaining high standards of cleanliness and presentation are essential. If you are a motivated and enthusiastic individual with a proven track record in the hospitality industry, we would love to hear from you. Join our team and help us create memorable dining experiences for our guests.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the dining room.
- Ensure prompt and courteous service to all guests.
- Coordinate with kitchen staff for timely and accurate order delivery.
- Train and mentor junior waitstaff.
- Manage reservations and seating arrangements.
- Handle guest complaints and special requests.
- Perform regular waitstaff duties as needed.
- Maintain high standards of cleanliness and presentation.
- Monitor inventory and order supplies as necessary.
- Assist in developing and implementing service standards.
- Conduct regular team meetings and briefings.
- Ensure compliance with health and safety regulations.
- Prepare and present daily reports to management.
- Foster a positive and collaborative team environment.
- Assist in the recruitment and selection of new staff.
- Implement and monitor customer feedback systems.
- Coordinate with event planners for special functions.
- Ensure accurate billing and payment processing.
- Promote and upsell menu items to guests.
- Address and resolve any operational issues promptly.
Requirements
Text copied to clipboard!- Proven experience as a waiter or in a similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment.
- Strong organizational and multitasking skills.
- Attention to detail and commitment to quality.
- Knowledge of food and beverage service standards.
- Ability to handle guest complaints professionally.
- Familiarity with reservation and billing systems.
- Flexibility to work evenings, weekends, and holidays.
- Basic math skills for handling payments.
- Ability to stand and walk for extended periods.
- High school diploma or equivalent; hospitality training preferred.
- Positive attitude and passion for customer service.
- Ability to train and mentor junior staff.
- Knowledge of health and safety regulations.
- Experience in inventory management.
- Ability to work collaboratively with kitchen staff.
- Strong problem-solving skills.
- Professional appearance and demeanor.
Potential interview questions
Text copied to clipboard!- What experience do you have in a leadership role within a restaurant?
- How do you handle a situation where a guest is unhappy with their service?
- Can you describe a time when you successfully trained a new team member?
- How do you prioritize tasks during a busy service period?
- What strategies do you use to ensure high standards of cleanliness?
- How do you handle conflicts between team members?
- What steps do you take to ensure accurate order delivery?
- How do you manage reservations and seating arrangements?
- Can you provide an example of how you upsold a menu item?
- What is your approach to handling guest complaints?
- How do you ensure compliance with health and safety regulations?
- Describe a time when you had to resolve an operational issue quickly.
- How do you motivate your team during a busy shift?
- What methods do you use to gather and act on customer feedback?
- How do you coordinate with kitchen staff to ensure smooth service?
- What experience do you have with inventory management?
- How do you ensure accurate billing and payment processing?
- What qualities do you believe are essential for a Head Waiter?
- How do you handle special requests from guests?
- What is your approach to maintaining a positive team environment?
