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Title
Text copied to clipboard!Guest Services Coordinator
Description
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We are looking for a Guest Services Coordinator to join our team and ensure that every guest receives outstanding service from the moment they arrive until their departure. This role is essential in creating a welcoming and efficient environment for guests, whether in a hotel, resort, event venue, or other hospitality setting. The ideal candidate will be a people-oriented professional with excellent communication skills, a proactive attitude, and a passion for delivering top-tier customer service.
As a Guest Services Coordinator, you will be responsible for managing guest inquiries, coordinating with various departments to fulfill guest requests, and resolving any issues that may arise during a guest’s stay. You will serve as the primary point of contact for guests and play a key role in shaping their overall experience. Your ability to remain calm under pressure, multitask effectively, and maintain a positive demeanor will be critical to your success in this position.
In this role, you will also be expected to maintain accurate records of guest interactions, provide information about services and amenities, and ensure that all guest-facing areas are clean, organized, and welcoming. You will work closely with housekeeping, maintenance, front desk, and management teams to ensure seamless service delivery. Additionally, you may assist in training new staff, developing service protocols, and gathering guest feedback to improve service quality.
This position requires flexibility in scheduling, including availability on weekends, holidays, and evenings. Previous experience in hospitality or customer service is highly preferred, and familiarity with reservation systems and customer relationship management (CRM) software is a plus. If you are enthusiastic about hospitality and committed to creating memorable guest experiences, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Greet and welcome guests upon arrival
- Respond promptly to guest inquiries and requests
- Coordinate with departments to fulfill guest needs
- Resolve guest complaints and issues efficiently
- Maintain accurate records of guest interactions
- Provide information about services, amenities, and local attractions
- Ensure guest areas are clean and presentable
- Assist with check-in and check-out procedures
- Monitor guest satisfaction and gather feedback
- Support the training of new guest service staff
- Handle special requests and VIP services
- Communicate effectively with team members and management
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate or bachelor’s degree preferred
- Proven experience in customer service or hospitality
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Proficiency with reservation and CRM systems is a plus
- Ability to multitask and work under pressure
- Friendly and professional demeanor
- Strong organizational and time management skills
- Flexibility to work evenings, weekends, and holidays
- Attention to detail and commitment to service excellence
- Ability to work independently and as part of a team
- Knowledge of local attractions and services is beneficial
Potential interview questions
Text copied to clipboard!- What experience do you have in guest services or hospitality?
- How do you handle difficult or dissatisfied guests?
- Can you describe a time you went above and beyond for a guest?
- Are you comfortable working weekends and holidays?
- What reservation or CRM systems have you used before?
- How do you prioritize multiple guest requests at once?
- What strategies do you use to stay organized?
- How do you ensure a welcoming environment for all guests?
- Have you ever trained or mentored new team members?
- What do you enjoy most about working in customer service?
