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Title
Text copied to clipboard!Ground Service Agent
Description
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We are looking for a dedicated Ground Service Agent to join our airport operations team. As a Ground Service Agent, you will play a crucial role in ensuring the smooth and efficient handling of aircraft, passengers, and baggage on the ground. Your responsibilities will include assisting with passenger check-in, boarding, and disembarkation, as well as handling luggage, cargo, and mail. You will also be responsible for guiding aircraft to and from gates, operating ground support equipment, and ensuring compliance with all safety and security regulations. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced, team-oriented environment. Previous experience in airport or airline operations is preferred but not required, as comprehensive training will be provided. Flexibility to work various shifts, including nights, weekends, and holidays, is essential. This role offers an exciting opportunity to be part of the dynamic aviation industry and contribute to the safe and efficient movement of people and goods around the world.
Responsibilities
Text copied to clipboard!- Assist passengers with check-in, boarding, and disembarkation procedures
- Handle baggage, cargo, and mail loading and unloading
- Guide aircraft to and from gates using hand signals and ground equipment
- Operate ground support vehicles and machinery safely
- Ensure compliance with airport safety and security regulations
- Provide information and assistance to passengers as needed
- Coordinate with airline and airport staff to ensure timely operations
- Report any irregularities or safety concerns to supervisors
- Maintain cleanliness and organization of work areas
- Support emergency response procedures when required
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, physically demanding environment
- Willingness to work flexible hours, including nights, weekends, and holidays
- Basic computer skills for check-in and reporting tasks
- Ability to lift and move heavy luggage and equipment
- Attention to detail and commitment to safety
- Previous experience in airport or airline operations is a plus
- Valid driver’s license may be required
- Ability to pass background and security checks
Potential interview questions
Text copied to clipboard!- Do you have experience working in airport or airline operations?
- Are you able to work flexible shifts, including nights and weekends?
- Can you lift and move heavy luggage and equipment?
- How do you handle stressful or fast-paced situations?
- Are you comfortable working outdoors in various weather conditions?
- Do you have a valid driver’s license?
- Are you able to pass background and security checks?
- What interests you about working as a Ground Service Agent?
- Describe a time you provided excellent customer service.
- How do you ensure safety and compliance in your work?
