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Title
Text copied to clipboard!Ground Handling Agent
Description
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We are looking for a dedicated and detail-oriented Ground Handling Agent to join our team. As a Ground Handling Agent, you will be responsible for ensuring the smooth and efficient operation of aircraft ground services, including baggage handling, aircraft marshaling, and passenger assistance. Your role is crucial in maintaining the safety, security, and punctuality of flights. You will work closely with various airport personnel, including pilots, flight attendants, and other ground staff, to ensure that all ground operations are conducted in compliance with aviation regulations and company standards. The ideal candidate will have excellent communication skills, a strong sense of responsibility, and the ability to work under pressure in a fast-paced environment. You should be physically fit, as the job requires manual labor and the ability to lift heavy objects. Previous experience in ground handling or a related field is preferred but not mandatory, as comprehensive training will be provided. Your duties will include coordinating with the control tower for aircraft movements, operating ground support equipment, and providing exceptional customer service to passengers. You will also be responsible for conducting safety checks, reporting any irregularities, and ensuring that all ground handling activities are performed efficiently and safely. This role offers an exciting opportunity to be part of the dynamic aviation industry and contribute to the seamless operation of air travel.
Responsibilities
Text copied to clipboard!- Coordinate with the control tower for aircraft movements.
- Operate ground support equipment such as tugs and belt loaders.
- Assist passengers with boarding and disembarking.
- Handle baggage loading and unloading.
- Conduct safety checks on aircraft and equipment.
- Ensure compliance with aviation regulations and company policies.
- Provide exceptional customer service to passengers.
- Report any irregularities or safety concerns.
- Maintain cleanliness and organization of the ramp area.
- Assist with aircraft marshaling and parking.
- Communicate effectively with pilots and flight attendants.
- Monitor and manage ground operations to ensure punctuality.
- Perform de-icing operations during winter months.
- Assist with fueling operations as needed.
- Coordinate with other ground staff for efficient operations.
- Ensure proper documentation and record-keeping.
- Participate in regular training and safety drills.
- Handle special cargo and hazardous materials safely.
- Assist with emergency procedures when necessary.
- Maintain a high level of physical fitness and stamina.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Excellent communication skills.
- Ability to work under pressure in a fast-paced environment.
- Physically fit and able to lift heavy objects.
- Strong sense of responsibility and attention to detail.
- Previous experience in ground handling or related field preferred.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Valid driver's license.
- Basic computer skills.
- Ability to pass a background check and drug test.
- Knowledge of aviation regulations and safety procedures.
- Good problem-solving skills.
- Ability to work well in a team.
- Customer service experience is a plus.
- Ability to operate ground support equipment.
- Willingness to undergo comprehensive training.
- Good organizational skills.
- Ability to handle stressful situations calmly.
- Strong work ethic and reliability.
- Willingness to work in various weather conditions.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in ground handling or a related field?
- How do you handle stressful situations, especially in a fast-paced environment?
- What steps do you take to ensure safety and compliance with aviation regulations?
- Can you provide an example of a time when you had to solve a problem quickly?
- How do you prioritize tasks when managing multiple responsibilities?
- Describe a situation where you provided exceptional customer service.
- How do you ensure effective communication with team members and other airport personnel?
- What motivates you to work in the aviation industry?
- How do you maintain physical fitness to meet the demands of this job?
- Are you comfortable working flexible hours, including nights, weekends, and holidays?
