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Title
Text copied to clipboard!Gaming Floor Manager
Description
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We are looking for a Gaming Floor Manager to oversee the daily operations of our casino floor. The Gaming Floor Manager is responsible for ensuring a safe, enjoyable, and fair gaming environment for all guests while maintaining compliance with gaming regulations and company policies. This role requires strong leadership skills, attention to detail, and the ability to handle high-pressure situations with professionalism and integrity. The Gaming Floor Manager will supervise gaming staff, resolve customer disputes, monitor table and slot activity, and coordinate with security and surveillance teams to prevent fraud or misconduct. Additionally, this position involves training new employees, evaluating staff performance, and implementing operational improvements to enhance guest satisfaction and maximize revenue. The ideal candidate will have prior experience in casino management or a similar hospitality environment, excellent communication skills, and a thorough understanding of gaming laws and procedures. Flexibility to work evenings, weekends, and holidays is essential, as is the ability to adapt to a fast-paced, dynamic environment. The Gaming Floor Manager plays a key role in upholding the casino’s reputation for exceptional service and integrity, making this a rewarding opportunity for motivated professionals seeking a leadership position in the gaming industry.
Responsibilities
Text copied to clipboard!- Supervise and coordinate daily casino floor operations
- Monitor gaming tables and slot machines for compliance and fairness
- Resolve customer complaints and disputes professionally
- Ensure staff adhere to gaming regulations and company policies
- Train, mentor, and evaluate gaming staff performance
- Collaborate with security and surveillance to prevent fraud
- Implement operational improvements to enhance guest experience
- Prepare reports on floor activity and incidents
- Manage scheduling and staffing levels
- Respond to emergencies and enforce safety protocols
Requirements
Text copied to clipboard!- Proven experience in casino or hospitality management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Thorough knowledge of gaming laws and regulations
- Ability to work flexible hours, including nights and weekends
- Problem-solving skills and ability to handle high-pressure situations
- Attention to detail and organizational skills
- Customer service orientation
- Ability to train and motivate staff
- High school diploma or equivalent; degree preferred
Potential interview questions
Text copied to clipboard!- What experience do you have managing casino or gaming operations?
- How do you handle customer disputes or complaints?
- Describe your approach to staff training and development.
- How do you ensure compliance with gaming regulations?
- Can you provide an example of resolving a high-pressure situation?
- What strategies do you use to prevent fraud or misconduct?
- Are you comfortable working nights, weekends, and holidays?
- How do you motivate your team to deliver excellent service?
- What reporting tools or systems have you used?
- Why do you want to work as a Gaming Floor Manager?
