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Title
Text copied to clipboard!Front Office Supervisor
Description
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We are looking for a dedicated and experienced Front Office Supervisor to join our team. The ideal candidate will have a strong background in customer service and front office management, with the ability to lead and motivate a team. As a Front Office Supervisor, you will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive a warm welcome and exceptional service. You will manage a team of front desk agents, providing training and support to ensure that they perform their duties efficiently and effectively. You will also handle guest complaints and issues, ensuring that they are resolved promptly and to the satisfaction of the guest. In addition, you will be responsible for maintaining accurate records, managing reservations, and ensuring that all front office procedures are followed. The successful candidate will have excellent communication and organizational skills, with the ability to multitask and work well under pressure. If you are a motivated and customer-focused individual with a passion for hospitality, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily front office operations.
- Ensure exceptional customer service is provided to all guests.
- Manage and train front desk staff.
- Handle guest complaints and issues promptly.
- Maintain accurate records and manage reservations.
- Ensure all front office procedures are followed.
- Coordinate with other departments to ensure smooth operations.
- Monitor and manage front office supplies and inventory.
- Prepare and manage staff schedules.
- Conduct regular performance evaluations for front desk staff.
- Implement and enforce company policies and procedures.
- Assist with budgeting and financial management of the front office.
- Ensure compliance with health and safety regulations.
- Develop and implement training programs for front desk staff.
- Monitor guest feedback and implement improvements.
- Handle VIP and special guest requests.
- Ensure the front desk area is clean and organized.
- Assist with marketing and promotional activities.
- Prepare reports and presentations for management.
- Stay updated with industry trends and best practices.
Requirements
Text copied to clipboard!- Proven experience as a Front Office Supervisor or similar role.
- Strong background in customer service and front office management.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team.
- Strong organizational and multitasking abilities.
- Proficiency in front office software and systems.
- Ability to handle guest complaints and issues effectively.
- Knowledge of health and safety regulations.
- Strong problem-solving skills.
- Ability to work well under pressure.
- Flexibility to work various shifts, including weekends and holidays.
- Attention to detail and accuracy.
- Ability to maintain a professional appearance and demeanor.
- Strong time management skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; degree in hospitality management is a plus.
- Fluency in multiple languages is a plus.
- Experience with budgeting and financial management.
- Knowledge of local attractions and services.
- Commitment to providing exceptional customer service.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in front office management?
- How do you handle guest complaints and issues?
- What strategies do you use to motivate and lead a team?
- How do you ensure that front office procedures are followed?
- Can you provide an example of a time when you resolved a difficult guest situation?
- How do you manage and prioritize multiple tasks?
- What front office software and systems are you proficient in?
- How do you stay updated with industry trends and best practices?
- Can you describe your experience with budgeting and financial management?
- How do you ensure compliance with health and safety regulations?
- What training programs have you developed for front desk staff?
- How do you handle VIP and special guest requests?
- What steps do you take to ensure the front desk area is clean and organized?
- How do you monitor and manage front office supplies and inventory?
- Can you describe a time when you implemented a successful improvement based on guest feedback?
- How do you prepare and manage staff schedules?
- What marketing and promotional activities have you been involved in?
- How do you handle working under pressure?
- What languages are you fluent in?
- Why do you want to work with us?
