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Title
Text copied to clipboard!Front of House Staff
Description
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We are looking for enthusiastic and dedicated Front of House Staff to join our team. As a key member of our hospitality team, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their visit. Your role will involve a variety of tasks including greeting guests, managing reservations, handling customer inquiries, and coordinating with other staff to ensure smooth operations. You will need to be personable, organized, and able to handle high-pressure situations with a calm and professional demeanor. Your ability to multitask and maintain a positive attitude will be crucial in creating a memorable experience for our guests. In addition to providing outstanding customer service, you will also be responsible for maintaining the cleanliness and presentation of the front-of-house area, managing cash transactions, and assisting with any special requests or events. This role requires excellent communication skills, a keen eye for detail, and a passion for hospitality. If you are a team player with a strong work ethic and a commitment to excellence, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet and welcome guests upon arrival.
- Manage reservations and seating arrangements.
- Handle customer inquiries and complaints professionally.
- Coordinate with kitchen and wait staff to ensure smooth service.
- Maintain cleanliness and presentation of the front-of-house area.
- Process cash and card transactions accurately.
- Assist with special events and private functions.
- Monitor and restock supplies as needed.
- Ensure compliance with health and safety regulations.
- Provide information about menu items and specials.
- Upsell additional products when appropriate.
- Assist in training new front-of-house staff.
- Handle phone calls and take reservations.
- Manage cloakroom services if applicable.
- Ensure a high level of customer satisfaction.
- Report any maintenance or repair needs.
- Assist with opening and closing duties.
- Maintain a professional appearance and demeanor.
- Work collaboratively with other team members.
- Perform other duties as assigned by management.
Requirements
Text copied to clipboard!- Previous experience in a customer service role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to handle cash and card transactions accurately.
- Flexibility to work evenings, weekends, and holidays.
- Positive attitude and team-oriented mindset.
- Proficiency in using reservation and POS systems.
- Ability to stand for extended periods.
- Professional appearance and demeanor.
- Strong problem-solving skills.
- Ability to multitask effectively.
- Basic knowledge of food and beverage service.
- High school diploma or equivalent.
- Ability to handle stressful situations calmly.
- Commitment to providing excellent customer service.
- Ability to follow instructions and procedures.
- Willingness to learn and adapt to new tasks.
- Reliable and punctual.
- Legal right to work in the country.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided exceptional customer service?
- How do you handle difficult or irate customers?
- What strategies do you use to manage multiple tasks at once?
- How do you ensure accuracy when handling cash transactions?
- Can you give an example of how you worked as part of a team?
- What do you think is the most important aspect of front-of-house service?
- How do you stay organized during a busy shift?
- What experience do you have with reservation and POS systems?
- How do you handle stress in a fast-paced environment?
- Why do you want to work in the hospitality industry?
- How do you ensure compliance with health and safety regulations?
- Can you describe a time when you went above and beyond for a guest?
- What steps do you take to maintain a professional appearance?
- How do you handle special requests from guests?
- What do you enjoy most about working in customer service?
- How do you stay motivated during long shifts?
- What would you do if you noticed a co-worker struggling during a busy period?
- How do you keep up-to-date with menu changes and specials?
- What do you think makes a great front-of-house team?
- How do you handle constructive criticism from supervisors?
