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Title
Text copied to clipboard!Front of House Manager
Description
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We are looking for a Front of House Manager to lead and oversee all customer-facing operations in our establishment. This role is pivotal in ensuring that guests have an exceptional experience from the moment they walk through the door. As the Front of House Manager, you will be responsible for managing staff, maintaining high service standards, and addressing customer needs promptly and professionally. You will also collaborate with other departments to ensure seamless operations and contribute to the overall success of the business. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service. This position requires a proactive approach to problem-solving, the ability to work in a fast-paced environment, and a commitment to fostering a positive and welcoming atmosphere for both guests and team members. If you thrive in a dynamic setting and have a proven track record in hospitality or customer service management, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Supervise and manage front-of-house staff, including scheduling and training.
- Ensure high standards of customer service and address guest concerns promptly.
- Collaborate with other departments to ensure smooth operations.
- Monitor and maintain cleanliness and organization of the front-of-house area.
- Handle reservations, seating arrangements, and guest inquiries efficiently.
- Implement and enforce company policies and procedures.
- Oversee cash handling and financial transactions at the front desk or reception.
- Provide regular performance feedback and support staff development.
Requirements
Text copied to clipboard!- Proven experience in a similar role within the hospitality or entertainment industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Proficiency in using reservation and point-of-sale systems.
- Attention to detail and a commitment to maintaining high service standards.
- Flexibility to work evenings, weekends, and holidays as needed.
- A customer-focused mindset with a passion for delivering exceptional experiences.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing a team in a customer-facing role?
- How do you handle difficult or dissatisfied customers?
- What strategies do you use to ensure high service standards are maintained?
- Can you provide an example of a time you resolved a conflict between team members?
- How do you prioritize tasks during busy periods?
- What experience do you have with reservation or point-of-sale systems?
- How do you motivate your team to deliver exceptional customer service?
- Are you comfortable working flexible hours, including evenings and weekends?