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Title
Text copied to clipboard!Front of House Manager
Description
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We are looking for a Front of House Manager to lead and oversee the daily operations of the front-of-house team in a hospitality setting. This role is crucial in ensuring that guests receive exceptional service from the moment they enter the venue until they leave. The ideal candidate will be a confident leader with excellent communication skills, a passion for customer service, and the ability to manage a team in a fast-paced environment.
As the Front of House Manager, you will be responsible for supervising front desk staff, hosts, servers, and other customer-facing employees. You will ensure that all team members are trained to deliver high-quality service and that the venue maintains a welcoming and professional atmosphere. You will also handle customer inquiries and complaints, coordinate with kitchen and back-of-house staff, and ensure compliance with health and safety regulations.
This position requires strong organizational skills, attention to detail, and the ability to multitask. You should be comfortable using point-of-sale systems, managing reservations, and analyzing customer feedback to improve service delivery. Experience in hospitality management is essential, and a background in restaurants, hotels, or event venues is highly desirable.
The Front of House Manager plays a key role in creating a positive guest experience and maintaining the reputation of the establishment. If you are a motivated individual with a commitment to excellence and a desire to lead a dynamic team, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Supervise and coordinate front-of-house staff
- Ensure high levels of customer satisfaction
- Manage reservations and seating arrangements
- Handle customer complaints and resolve issues promptly
- Train and mentor new and existing staff
- Monitor cleanliness and presentation of the venue
- Collaborate with kitchen and back-of-house teams
- Maintain compliance with health and safety regulations
- Oversee cash handling and point-of-sale operations
- Prepare staff schedules and manage labor costs
Requirements
Text copied to clipboard!- Proven experience in a front-of-house management role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced environment
- Knowledge of POS systems and reservation software
- Understanding of health and safety regulations
- Customer-focused mindset
- Problem-solving and conflict resolution skills
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in hospitality management?
- Can you describe a time you resolved a customer complaint?
- What strategies do you use to motivate your team?
- Are you comfortable working evenings and weekends?
- What POS systems are you familiar with?
- How do you ensure compliance with health and safety standards?
- Have you managed staff scheduling and labor costs before?
- What do you believe makes excellent customer service?
- How do you handle high-pressure situations?
- Why are you interested in this role?
