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Title
Text copied to clipboard!Front of House Manager
Description
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We are looking for a dedicated and experienced Front of House Manager to join our team. The ideal candidate will have a passion for hospitality and a proven track record in managing front-of-house operations in a fast-paced environment. As the Front of House Manager, you will be responsible for ensuring that all guests receive a warm welcome and exceptional service from the moment they enter our establishment. You will oversee the front-of-house staff, including hosts, servers, and bartenders, and ensure that they are well-trained, motivated, and performing to the highest standards. Your role will also involve managing reservations, coordinating with the kitchen and back-of-house staff, and handling any guest complaints or issues that arise. You will be expected to maintain a high level of cleanliness and organization in the front-of-house area, as well as ensure that all health and safety regulations are adhered to. Additionally, you will be responsible for managing the front-of-house budget, including labor costs and inventory, and working with the management team to develop and implement strategies to improve service and increase revenue. The successful candidate will have excellent communication and leadership skills, a keen eye for detail, and the ability to remain calm and composed under pressure. If you are passionate about providing exceptional customer service and have the skills and experience to lead a dynamic team, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily front-of-house operations.
- Ensure excellent customer service and guest satisfaction.
- Manage and train front-of-house staff.
- Handle guest complaints and resolve issues promptly.
- Coordinate with kitchen and back-of-house staff.
- Maintain cleanliness and organization in the front-of-house area.
- Ensure compliance with health and safety regulations.
- Manage reservations and seating arrangements.
- Monitor and control front-of-house budget and expenses.
- Develop and implement strategies to improve service and increase revenue.
- Conduct regular staff meetings and training sessions.
- Monitor staff performance and provide feedback.
- Ensure accurate and timely reporting of front-of-house activities.
- Assist with marketing and promotional activities.
- Maintain inventory of front-of-house supplies.
- Ensure proper cash handling and financial procedures.
- Foster a positive and collaborative work environment.
- Stay updated on industry trends and best practices.
- Assist with special events and functions.
- Perform other duties as assigned by management.
Requirements
Text copied to clipboard!- Proven experience as a Front of House Manager or similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts.
- Strong organizational and multitasking abilities.
- Knowledge of health and safety regulations.
- Experience with reservation and POS systems.
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills.
- Attention to detail and a commitment to quality.
- Customer-focused mindset.
- Ability to train and motivate staff.
- Financial acumen and budget management experience.
- Ability to work collaboratively with other departments.
- High school diploma or equivalent; degree in hospitality management is a plus.
- Proficiency in Microsoft Office and other relevant software.
- Positive attitude and professional demeanor.
- Ability to stand and walk for extended periods.
- Knowledge of industry trends and best practices.
- Valid food handler's certification is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience as a Front of House Manager?
- How do you handle difficult customers or complaints?
- What strategies do you use to motivate and train your staff?
- How do you ensure compliance with health and safety regulations?
- Can you provide an example of a time when you improved service or increased revenue?
- How do you manage and control the front-of-house budget?
- What steps do you take to maintain cleanliness and organization?
- How do you coordinate with the kitchen and back-of-house staff?
- What is your approach to handling reservations and seating arrangements?
- How do you stay updated on industry trends and best practices?
- Can you describe a time when you resolved a conflict between staff members?
- How do you ensure accurate and timely reporting of front-of-house activities?
- What experience do you have with reservation and POS systems?
- How do you handle high-pressure situations?
- What qualities do you believe are essential for a successful Front of House Manager?
- How do you foster a positive and collaborative work environment?
- What is your approach to cash handling and financial procedures?
- How do you assist with marketing and promotional activities?
- Can you describe a time when you went above and beyond for a guest?
- What do you enjoy most about working in the hospitality industry?
