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Title
Text copied to clipboard!Flight Attendant Supervisor
Description
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We are looking for a Flight Attendant Supervisor to lead, mentor, and manage a team of flight attendants, ensuring the highest standards of safety, service, and professionalism are maintained on every flight. The Flight Attendant Supervisor will be responsible for overseeing daily operations, conducting performance evaluations, and ensuring compliance with all airline policies and aviation regulations. This role requires excellent leadership abilities, strong communication skills, and a deep understanding of in-flight procedures and customer service excellence. The ideal candidate will have previous experience as a flight attendant, with proven supervisory or leadership experience in a similar environment. Key duties include scheduling and assigning crew members, providing ongoing training and support, handling passenger concerns, and collaborating with other departments to ensure seamless flight operations. The Flight Attendant Supervisor will also be responsible for monitoring safety protocols, conducting pre-flight briefings, and addressing any incidents or emergencies that may arise during flights. This position demands a high level of professionalism, adaptability, and the ability to remain calm under pressure. The successful candidate will play a crucial role in fostering a positive team environment, promoting continuous improvement, and upholding the airline’s reputation for exceptional service. If you are passionate about aviation, dedicated to safety and service, and ready to take on a leadership role, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Supervise and support flight attendant teams during flights.
- Conduct pre-flight briefings and ensure crew preparedness.
- Monitor compliance with safety regulations and airline policies.
- Handle passenger issues and resolve conflicts professionally.
- Coordinate with pilots and ground staff for smooth operations.
- Evaluate crew performance and provide feedback.
- Organize and facilitate ongoing training sessions.
- Prepare and submit operational reports.
- Respond to in-flight emergencies and incidents.
- Promote a positive and collaborative team environment.
Requirements
Text copied to clipboard!- Previous experience as a flight attendant.
- Proven leadership or supervisory experience.
- Excellent communication and interpersonal skills.
- Strong knowledge of safety and emergency procedures.
- Ability to remain calm under pressure.
- Flexibility to work irregular hours and travel frequently.
- High school diploma or equivalent; higher education preferred.
- Certification in first aid and CPR.
- Attention to detail and organizational skills.
- Professional appearance and demeanor.
Potential interview questions
Text copied to clipboard!- Describe your experience managing or supervising teams.
- How do you handle conflicts among crew members?
- What steps do you take to ensure passenger safety?
- Can you provide an example of resolving a difficult passenger situation?
- How do you stay updated on airline policies and regulations?
- What motivates you to work in a supervisory role?
- Describe a time you managed an in-flight emergency.
- How do you ensure effective communication within your team?
- What strategies do you use for training new crew members?
- How do you balance service excellence with safety requirements?