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Title
Text copied to clipboard!Fire Dispatcher
Description
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We are looking for a dedicated and highly organized Fire Dispatcher to join our emergency response team. As a Fire Dispatcher, you will be the first point of contact for individuals reporting fires and other emergencies. Your primary responsibility will be to gather critical information, dispatch fire units, and provide support to field personnel. This role requires excellent communication skills, the ability to remain calm under pressure, and a strong sense of responsibility. You will work closely with fire departments, emergency medical services, and law enforcement agencies to ensure a coordinated and efficient response to emergencies. The ideal candidate will have experience in emergency dispatch, a thorough understanding of fire service operations, and the ability to use dispatch software and communication equipment effectively. You will be responsible for monitoring multiple communication channels, maintaining accurate records of all calls and dispatches, and providing real-time updates to responding units. This position requires shift work, including nights, weekends, and holidays, to ensure 24/7 coverage. If you are passionate about public safety and have the skills to manage emergency situations effectively, we encourage you to apply for this vital role.
Responsibilities
Text copied to clipboard!- Receive and prioritize emergency and non-emergency calls.
- Dispatch fire units and other emergency services to incident locations.
- Monitor and manage multiple communication channels.
- Provide real-time updates and support to field personnel.
- Maintain accurate records of all calls and dispatches.
- Coordinate with other emergency services and law enforcement agencies.
- Operate dispatch software and communication equipment.
- Assist in the development and implementation of emergency response protocols.
- Conduct regular equipment checks and maintenance.
- Provide training and support to new dispatchers.
- Participate in emergency response drills and simulations.
- Ensure compliance with all relevant regulations and standards.
- Handle stressful situations calmly and efficiently.
- Communicate effectively with callers, providing reassurance and instructions.
- Analyze and interpret information to make quick decisions.
- Maintain confidentiality of sensitive information.
- Prepare and submit incident reports as required.
- Stay updated on new technologies and best practices in emergency dispatch.
- Work collaboratively with team members and other departments.
- Perform other duties as assigned.
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional education in public safety or related field preferred.
- Previous experience in emergency dispatch or a related role.
- Strong understanding of fire service operations and emergency response protocols.
- Excellent communication and interpersonal skills.
- Ability to remain calm and focused under pressure.
- Proficiency in using dispatch software and communication equipment.
- Strong organizational and multitasking abilities.
- Ability to work shifts, including nights, weekends, and holidays.
- Attention to detail and accuracy in record-keeping.
- Ability to analyze and interpret information quickly.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- Knowledge of relevant regulations and standards.
- Physical ability to sit for extended periods and use a computer.
- Commitment to public safety and service.
- Ability to handle confidential information with discretion.
- Strong ethical standards and integrity.
- Willingness to participate in ongoing training and professional development.
- Ability to pass a background check and drug screening.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with emergency dispatch?
- How do you handle high-pressure situations?
- What strategies do you use to prioritize multiple calls?
- How do you ensure accurate record-keeping during a busy shift?
- Can you provide an example of a time you coordinated with other emergency services?
- What steps do you take to stay updated on new dispatch technologies?
- How do you maintain confidentiality in your work?
- Describe a challenging situation you faced as a dispatcher and how you resolved it.
- How do you manage shift work, including nights and weekends?
- What motivates you to work in public safety?