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Title
Text copied to clipboard!Field Service Representative
Description
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We are looking for a Field Service Representative to join our team and provide exceptional on-site support to our clients. This role involves traveling to customer locations to install, repair, and maintain equipment or systems, ensuring optimal performance and customer satisfaction. The ideal candidate will have strong technical skills, excellent communication abilities, and a customer-first mindset.
As a Field Service Representative, you will be the face of our company in the field, representing our brand and values while delivering high-quality service. You will work closely with clients to understand their needs, troubleshoot issues, and provide timely solutions. This position requires a high degree of independence, problem-solving skills, and the ability to manage multiple tasks efficiently.
Key responsibilities include diagnosing technical problems, performing maintenance, training users on equipment operation, and documenting service activities. You will also collaborate with internal teams to escalate complex issues and ensure continuous improvement in service delivery.
To succeed in this role, you should have a background in technical support, engineering, or a related field. Experience with fieldwork, customer service, and familiarity with industry-specific tools and software is highly desirable. A valid driver’s license and willingness to travel frequently are essential.
This is an exciting opportunity for someone who enjoys hands-on work, solving problems, and building strong client relationships. If you are proactive, detail-oriented, and passionate about delivering excellent service, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Install, maintain, and repair equipment at customer sites
- Diagnose and troubleshoot technical issues
- Provide training and support to end-users
- Document service reports and maintain accurate records
- Communicate effectively with clients and internal teams
- Ensure customer satisfaction through timely service delivery
- Follow safety protocols and company procedures
- Manage inventory of tools and parts
- Identify opportunities for service improvements
- Support sales and technical teams with field insights
Requirements
Text copied to clipboard!- Proven experience as a field service technician or similar role
- Strong technical and mechanical skills
- Excellent communication and interpersonal abilities
- Ability to work independently and manage time effectively
- Familiarity with mobile tools and diagnostic equipment
- Valid driver’s license and willingness to travel
- High school diploma or equivalent; technical degree preferred
- Problem-solving mindset and attention to detail
- Ability to lift and carry equipment as needed
- Knowledge of safety and compliance standards
Potential interview questions
Text copied to clipboard!- Do you have experience in field service or technical support?
- Are you comfortable traveling frequently for work?
- Can you describe a time you resolved a complex technical issue?
- What tools and diagnostic equipment are you familiar with?
- How do you prioritize tasks when managing multiple service calls?
- Do you have a valid driver’s license?
- Have you worked directly with customers in a service role?
- What safety protocols do you follow during fieldwork?
- Are you able to lift and carry heavy equipment?
- What industries have you provided field service for?
