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Title
Text copied to clipboard!Executive Housekeeper
Description
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We are looking for an experienced and dedicated Executive Housekeeper to join our hospitality team. The Executive Housekeeper will be responsible for managing and overseeing all housekeeping operations, ensuring that our establishment maintains the highest standards of cleanliness, hygiene, and guest satisfaction. This role requires strong leadership skills, attention to detail, and the ability to effectively manage a diverse team of housekeeping staff.
The ideal candidate will have extensive experience in housekeeping management within hotels, resorts, or similar hospitality environments. They will be responsible for developing and implementing housekeeping policies and procedures, training and supervising housekeeping staff, and ensuring compliance with health and safety regulations. The Executive Housekeeper will also be responsible for budgeting, inventory management, and maintaining effective communication with other departments to ensure smooth operations.
Key responsibilities include inspecting guest rooms, public areas, and back-of-house spaces regularly to ensure cleanliness and adherence to established standards. The Executive Housekeeper will also handle guest complaints and requests promptly and professionally, ensuring guest satisfaction at all times. Additionally, they will coordinate with maintenance and front office departments to address any issues promptly and efficiently.
The successful candidate will demonstrate excellent organizational and time management skills, with the ability to prioritize tasks effectively. They will possess strong interpersonal and communication skills, enabling them to motivate and lead their team effectively. The Executive Housekeeper will also be responsible for conducting regular performance evaluations, providing constructive feedback, and identifying opportunities for staff development and training.
In addition to operational responsibilities, the Executive Housekeeper will be expected to stay updated on industry trends, best practices, and new technologies related to housekeeping and hospitality management. They will proactively seek opportunities to improve efficiency, reduce costs, and enhance guest experiences through innovative housekeeping practices.
This position requires flexibility in working hours, including weekends and holidays, to accommodate the operational needs of the establishment. The Executive Housekeeper must also demonstrate a commitment to maintaining confidentiality, professionalism, and integrity in all aspects of their role.
If you are passionate about hospitality, possess exceptional leadership skills, and have a proven track record in housekeeping management, we invite you to apply for this exciting opportunity. Join our team and contribute to creating memorable experiences for our guests through exceptional housekeeping standards and service excellence.
Responsibilities
Text copied to clipboard!- Manage and oversee daily housekeeping operations ensuring cleanliness and quality standards.
- Develop and implement housekeeping policies, procedures, and standards.
- Train, supervise, and evaluate housekeeping staff performance.
- Conduct regular inspections of guest rooms and public areas.
- Handle guest complaints and requests promptly and professionally.
- Coordinate with maintenance and front office departments to resolve issues.
- Manage housekeeping budgets, inventory, and supplies efficiently.
- Ensure compliance with health, safety, and sanitation regulations.
Requirements
Text copied to clipboard!- Proven experience as an Executive Housekeeper or similar role in hospitality.
- Strong leadership, organizational, and communication skills.
- Knowledge of housekeeping best practices and industry standards.
- Ability to manage budgets, inventory, and resources effectively.
- Flexibility to work varied shifts, including weekends and holidays.
- Excellent problem-solving and decision-making abilities.
- Proficiency in housekeeping management software and tools.
- High school diploma or equivalent; hospitality management certification preferred.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing housekeeping operations in a hospitality setting?
- How do you handle guest complaints related to housekeeping issues?
- What strategies do you use to motivate and train your housekeeping team?
- How do you ensure compliance with health and safety standards in housekeeping?
- Can you provide an example of how you improved housekeeping efficiency or reduced costs in your previous role?
