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Title
Text copied to clipboard!ERP Support Specialist
Description
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We are looking for a dedicated ERP Support Specialist to join our team. The ideal candidate will be responsible for providing technical support and troubleshooting for our ERP (Enterprise Resource Planning) systems. This role requires a deep understanding of ERP software, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users. The ERP Support Specialist will work closely with various departments to ensure that the ERP system is functioning optimally and meeting the needs of the organization. This position involves diagnosing and resolving issues, performing system upgrades, and providing training to end-users. The successful candidate will have a strong background in IT support, experience with ERP systems, and a proactive approach to problem-solving. This is an excellent opportunity for someone who is passionate about technology and looking to make a significant impact on the efficiency and effectiveness of our business operations.
Responsibilities
Text copied to clipboard!- Provide technical support for ERP systems.
- Diagnose and resolve ERP system issues.
- Perform system upgrades and maintenance.
- Collaborate with various departments to understand their ERP needs.
- Train end-users on ERP system functionalities.
- Develop and maintain documentation for ERP processes.
- Monitor system performance and troubleshoot issues.
- Assist in the implementation of new ERP modules.
- Ensure data integrity and security within the ERP system.
- Provide support for ERP-related projects.
- Work with vendors to resolve technical issues.
- Conduct regular system audits.
- Develop custom reports and queries.
- Assist in the development of ERP-related policies and procedures.
- Stay updated on the latest ERP technologies and trends.
Requirements
Text copied to clipboard!- Bachelor's degree in Information Technology, Computer Science, or related field.
- 3+ years of experience in ERP support or a similar role.
- Strong understanding of ERP systems and their functionalities.
- Excellent problem-solving and analytical skills.
- Ability to communicate effectively with both technical and non-technical users.
- Experience with system upgrades and maintenance.
- Proficiency in SQL and other database management tools.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Experience with ERP implementation projects.
- Knowledge of data integrity and security best practices.
- Ability to develop and maintain documentation.
- Strong customer service skills.
- Proactive approach to problem-solving.
- Ability to manage multiple tasks and priorities.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with ERP systems?
- How do you approach diagnosing and resolving technical issues?
- Can you provide an example of a challenging ERP issue you resolved?
- How do you ensure data integrity and security within an ERP system?
- What experience do you have with system upgrades and maintenance?
- How do you handle training end-users on new system functionalities?
- Can you describe a time when you collaborated with other departments to meet their ERP needs?
- What tools and techniques do you use for monitoring system performance?
- How do you stay updated on the latest ERP technologies and trends?
- Can you discuss your experience with ERP implementation projects?
