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Title
Text copied to clipboard!Dispecer za hitne slučajeve
Description
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We are looking for a highly organized and calm Emergency Dispatcher to join our public safety team. As an Emergency Dispatcher, you will be the first point of contact for individuals in distress, responsible for receiving emergency calls and dispatching the appropriate services such as police, fire, or medical assistance. Your ability to remain composed under pressure, gather critical information quickly, and communicate effectively with both callers and emergency personnel is essential to saving lives and ensuring public safety.
In this role, you will operate communication equipment to receive incoming calls for emergency assistance and non-emergency services. You will determine the nature and location of the emergency, prioritize calls, and dispatch the appropriate units. You will also provide pre-arrival instructions to callers when necessary and maintain detailed records of all communications and actions taken.
The ideal candidate will have excellent multitasking skills, a strong sense of responsibility, and the ability to make quick decisions in high-stress situations. Familiarity with computer-aided dispatch (CAD) systems and radio communication protocols is a plus. You must be able to work various shifts, including nights, weekends, and holidays, as emergencies can occur at any time.
This position plays a vital role in the emergency response chain and requires a commitment to public service, attention to detail, and a high level of integrity. If you are passionate about helping others and thrive in fast-paced environments, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Answer emergency and non-emergency calls promptly and professionally
- Determine the nature and location of emergencies
- Dispatch police, fire, or medical units as needed
- Provide pre-arrival instructions to callers when appropriate
- Monitor and operate radio, telephone, and computer systems
- Maintain accurate records of calls and dispatch activities
- Coordinate with other emergency services and agencies
- Follow established protocols and procedures
- Remain calm and focused during high-pressure situations
- Update responding units with critical information in real-time
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to remain calm under pressure
- Strong multitasking and organizational abilities
- Familiarity with computer systems and typing proficiency
- Willingness to work rotating shifts, including nights and weekends
- Background check and drug screening required
- Previous experience in emergency services is a plus
- Knowledge of local geography and emergency procedures
- Ability to handle confidential information with discretion
Potential interview questions
Text copied to clipboard!- Do you have experience working in emergency dispatch or a similar role?
- Are you comfortable working in high-stress environments?
- Can you work rotating shifts, including nights and weekends?
- How do you handle multiple tasks simultaneously?
- What steps do you take to remain calm during emergencies?
- Are you familiar with computer-aided dispatch (CAD) systems?
- Do you have any certifications related to emergency communications?
- How do you ensure accuracy when recording information?
- Can you provide an example of a time you managed a crisis situation?
- Are you willing to undergo a background check and drug screening?
