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Title
Text copied to clipboard!Duty Manager
Description
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We are looking for a dedicated and experienced Duty Manager to oversee the daily operations of our facility during assigned shifts. The Duty Manager plays a critical role in ensuring smooth and efficient functioning of all departments, maintaining high standards of customer service, and addressing any issues that arise during their shift. This role requires strong leadership, problem-solving skills, and the ability to make quick decisions under pressure.
As a Duty Manager, you will be the primary point of contact for both staff and customers during your shift. You will be responsible for coordinating with various departments, ensuring compliance with company policies, and maintaining a safe and welcoming environment. You will also be expected to handle customer complaints, manage emergencies, and support team members in delivering exceptional service.
The ideal candidate will have prior experience in a supervisory or managerial role, preferably in a hospitality, retail, or customer service environment. You should be highly organized, possess excellent communication skills, and be able to lead by example. A flexible schedule, including availability to work evenings, weekends, and holidays, is essential for this position.
Key responsibilities include monitoring staff performance, conducting shift briefings, ensuring operational readiness, and reporting any incidents or issues to senior management. You will also be responsible for maintaining accurate records, managing inventory, and ensuring that health and safety standards are met.
This is a dynamic and fast-paced role that offers the opportunity to make a significant impact on the customer experience and overall success of the organization. If you are a proactive leader with a passion for excellence and a commitment to delivering outstanding service, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Supervise daily operations during assigned shifts
- Coordinate with department heads to ensure smooth workflow
- Handle customer inquiries and resolve complaints promptly
- Conduct shift briefings and delegate tasks to team members
- Ensure compliance with health and safety regulations
- Monitor staff performance and provide feedback
- Report incidents and operational issues to senior management
- Maintain accurate shift reports and documentation
- Manage inventory and supplies as needed
- Support emergency response procedures when required
- Ensure high standards of cleanliness and organization
- Promote a positive and productive work environment
Requirements
Text copied to clipboard!- Proven experience in a supervisory or managerial role
- Strong leadership and decision-making skills
- Excellent communication and interpersonal abilities
- Ability to work flexible hours, including nights and weekends
- Knowledge of health and safety regulations
- Proficiency in basic computer applications
- Customer-focused mindset with problem-solving skills
- Ability to remain calm under pressure
- High school diploma or equivalent; degree preferred
- Experience in hospitality, retail, or customer service is a plus
Potential interview questions
Text copied to clipboard!- Do you have previous experience as a Duty Manager or similar role?
- Are you available to work flexible shifts, including weekends and holidays?
- Can you provide an example of how you handled a customer complaint?
- How do you motivate your team during a busy shift?
- What steps do you take to ensure health and safety compliance?
- Describe a time when you had to make a quick decision under pressure.
- How do you handle conflicts between team members?
- What tools or methods do you use to manage shift reports?
- How do you ensure consistent customer service standards?
- Are you comfortable managing emergency situations?
