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Title
Text copied to clipboard!Doorman
Description
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We are looking for a professional and courteous Doorman to join our team. The ideal candidate will be responsible for ensuring the safety and comfort of all guests and residents by providing a welcoming and secure environment. As a Doorman, you will be the first point of contact for visitors, and your demeanor and professionalism will set the tone for their experience. You will be responsible for greeting guests, assisting with luggage, providing directions, and ensuring that only authorized individuals enter the premises. Additionally, you will monitor the entrance and surrounding areas to prevent unauthorized access and report any suspicious activities. The role requires excellent communication skills, a keen eye for detail, and the ability to remain calm under pressure. You will work closely with other staff members to ensure a seamless and enjoyable experience for all visitors. If you have a passion for customer service and a commitment to safety, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Greet guests and residents with a warm and friendly demeanor.
- Assist guests with luggage and other belongings.
- Provide directions and information about the local area.
- Monitor the entrance and surrounding areas for security purposes.
- Ensure that only authorized individuals enter the premises.
- Report any suspicious activities to the appropriate authorities.
- Maintain a clean and organized entrance area.
- Assist with deliveries and mail distribution.
- Coordinate with other staff members to ensure a seamless experience for guests.
- Handle guest inquiries and resolve any issues promptly.
- Maintain a professional appearance and demeanor at all times.
- Provide assistance to guests with special needs or requests.
- Ensure compliance with all safety and security protocols.
- Keep accurate records of visitors and deliveries.
- Assist with emergency procedures as needed.
- Provide excellent customer service at all times.
- Maintain confidentiality of guest and resident information.
- Participate in ongoing training and development programs.
- Perform other duties as assigned by management.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a customer service or security role is preferred.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Strong attention to detail and observational skills.
- Ability to stand for extended periods of time.
- Basic computer skills for record-keeping purposes.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Professional appearance and demeanor.
- Ability to handle and resolve conflicts effectively.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- Knowledge of safety and security protocols.
- Ability to lift and carry heavy items, such as luggage.
- Valid driver's license may be required.
- First aid and CPR certification is a plus.
- Multilingual abilities are a plus.
- Strong customer service orientation.
- Ability to maintain confidentiality.
- Willingness to participate in ongoing training.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided excellent customer service?
- How do you handle stressful situations or difficult guests?
- What steps would you take if you noticed suspicious activity?
- How do you prioritize tasks when you have multiple responsibilities?
- Can you describe your experience with security protocols?
- How do you ensure a welcoming environment for all guests?
- What would you do if a guest had a special request or need?
- How do you handle confidential information?
- Can you describe a time when you resolved a conflict effectively?
- What do you think is the most important quality for a Doorman to have?
