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Title
Text copied to clipboard!Disability Claims Customer Service Representative
Description
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We are looking for a Disability Claims Customer Service Representative to join our team. In this role, you will be responsible for assisting clients throughout the disability claims process, providing accurate information, and ensuring a positive customer experience. You will handle inbound and outbound calls, respond to emails, and communicate with clients, healthcare providers, and insurance professionals. Your primary goal will be to guide claimants through the application process, answer questions regarding claim status, and resolve any issues or concerns efficiently and empathetically.
As a Disability Claims Customer Service Representative, you will review claim documentation, verify eligibility, and ensure all required information is collected and processed in a timely manner. You will collaborate with internal teams and external partners to expedite claims and maintain compliance with company policies and regulatory requirements. Strong attention to detail, excellent communication skills, and a customer-centric attitude are essential for success in this position.
You will also be expected to maintain accurate records of all interactions, follow up with clients as needed, and escalate complex cases to supervisors or specialized departments. Training will be provided to help you understand disability insurance products, claims procedures, and relevant legal guidelines. This position offers an opportunity to make a meaningful impact on the lives of individuals seeking support during challenging times. If you are compassionate, organized, and dedicated to delivering outstanding service, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Assist clients with disability claim inquiries via phone, email, and chat.
- Guide claimants through the application and documentation process.
- Review and verify claim forms and supporting documents.
- Provide timely updates on claim status and next steps.
- Resolve client concerns and escalate complex issues as needed.
- Collaborate with healthcare providers and insurance professionals.
- Maintain accurate and detailed records of all client interactions.
- Ensure compliance with company policies and regulatory requirements.
- Follow up with clients to obtain missing information or documentation.
- Participate in ongoing training and professional development.
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Previous customer service experience, preferably in insurance or healthcare.
- Strong verbal and written communication skills.
- Ability to handle sensitive information with confidentiality and empathy.
- Excellent organizational and time management abilities.
- Proficiency with computers and customer service software.
- Attention to detail and accuracy in data entry.
- Problem-solving skills and ability to work under pressure.
- Knowledge of disability insurance products is a plus.
- Bilingual abilities are an asset.
Potential interview questions
Text copied to clipboard!- What experience do you have with disability claims or insurance?
- How do you handle difficult or emotional client interactions?
- Describe a time you resolved a complex customer issue.
- Are you comfortable working with confidential information?
- What strategies do you use to manage multiple tasks simultaneously?
- How do you ensure accuracy in your work?
- Are you familiar with any claims management software?
- Why are you interested in this role?
- How do you stay updated on industry regulations?
- Describe your approach to teamwork and collaboration.
