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Title
Text copied to clipboard!Desktop Support Engineer
Description
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We are looking for a Desktop Support Engineer to provide technical assistance to our internal users and ensure the smooth operation of desktop systems, hardware, and software. This role is essential in maintaining the productivity of our workforce by resolving technical issues promptly and efficiently. The ideal candidate will have a strong background in IT support, excellent communication skills, and a proactive approach to problem-solving.
As a Desktop Support Engineer, you will be responsible for installing, configuring, and maintaining desktop systems, laptops, printers, and other peripherals. You will also be expected to troubleshoot hardware and software issues, provide support for operating systems and applications, and assist with network connectivity problems. Your role will involve working closely with other IT team members to ensure that all systems are running optimally and that users receive timely support.
You will also be responsible for managing user accounts, permissions, and access rights in accordance with company policies. Maintaining accurate documentation of support requests, solutions, and system configurations is a key part of this role. Additionally, you may be involved in IT projects such as system upgrades, migrations, and rollouts.
To succeed in this role, you should have a solid understanding of Windows and macOS environments, experience with Active Directory, and familiarity with remote support tools. A customer-focused attitude and the ability to work under pressure are essential. Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.
This position offers an excellent opportunity to grow within a dynamic IT environment and contribute to the overall efficiency and success of the organization.
Responsibilities
Text copied to clipboard!- Provide first and second-level technical support to end-users
- Install, configure, and maintain desktop hardware and software
- Troubleshoot and resolve issues with operating systems and applications
- Support network connectivity and peripheral devices
- Manage user accounts and access rights
- Document support activities and solutions
- Collaborate with IT team on system upgrades and projects
- Maintain inventory of IT assets and equipment
- Ensure compliance with IT policies and procedures
- Provide remote support using appropriate tools
- Train users on basic IT functions and best practices
Requirements
Text copied to clipboard!- Proven experience as a Desktop Support Engineer or similar role
- Strong knowledge of Windows and macOS operating systems
- Familiarity with Active Directory and Office 365
- Experience with remote desktop support tools
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer-oriented mindset
- Relevant certifications (e.g., CompTIA A+, Microsoft certifications) are a plus
- Understanding of basic networking concepts
- Ability to manage multiple tasks and prioritize effectively
- Attention to detail and strong documentation skills
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in desktop support?
- Are you familiar with both Windows and macOS environments?
- Have you worked with Active Directory and Office 365?
- What remote support tools have you used?
- Can you describe a challenging technical issue you resolved?
- Do you hold any IT certifications?
- How do you prioritize multiple support requests?
- Are you comfortable training users on IT systems?
- Have you participated in any IT upgrade or migration projects?
- What steps do you take to document your work?
