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Title
Text copied to clipboard!Desktop Support Analyst
Description
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We are looking for a dedicated and knowledgeable Desktop Support Analyst to join our IT team. The ideal candidate will have a strong background in providing technical support for desktop systems, software, and hardware. You will be responsible for troubleshooting and resolving technical issues, installing and configuring software, and ensuring the smooth operation of our desktop environment. Your role will involve working closely with other IT professionals and end-users to deliver high-quality support and maintain a high level of customer satisfaction. You should have excellent problem-solving skills, a keen attention to detail, and the ability to work under pressure. In addition, you will be expected to document all support activities, maintain an inventory of hardware and software, and provide training to end-users as needed. This position requires a proactive approach to identifying and resolving potential issues before they impact the business. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Provide technical support for desktop systems, software, and hardware.
- Troubleshoot and resolve technical issues in a timely manner.
- Install, configure, and maintain software applications.
- Ensure the smooth operation of desktop environments.
- Work closely with other IT professionals and end-users.
- Document all support activities and resolutions.
- Maintain an inventory of hardware and software.
- Provide training and support to end-users.
- Identify and resolve potential issues proactively.
- Assist with network and server support as needed.
- Perform regular system updates and maintenance.
- Monitor system performance and security.
- Collaborate with vendors for hardware and software procurement.
- Participate in IT projects and initiatives.
- Ensure compliance with company policies and procedures.
- Maintain a high level of customer satisfaction.
- Stay updated with the latest technology trends and best practices.
- Provide remote support as needed.
- Assist with the setup and support of mobile devices.
- Create and maintain technical documentation.
Requirements
Text copied to clipboard!- Bachelor's degree in Information Technology or related field.
- 2+ years of experience in desktop support or a similar role.
- Strong knowledge of Windows and Mac operating systems.
- Experience with software installation and configuration.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and strong organizational skills.
- Experience with remote support tools.
- Knowledge of network and server support.
- Familiarity with ITIL processes and best practices.
- Ability to work under pressure and meet deadlines.
- Customer-focused with a high level of professionalism.
- Experience with mobile device support.
- Ability to lift and move computer equipment.
- Strong documentation skills.
- Willingness to work flexible hours as needed.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
- Experience with virtualization technologies is a plus.
- Knowledge of cybersecurity best practices.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with desktop support?
- How do you approach troubleshooting technical issues?
- What operating systems are you most familiar with?
- Can you provide an example of a challenging technical issue you resolved?
- How do you prioritize and manage multiple support requests?
- What remote support tools have you used in the past?
- How do you stay updated with the latest technology trends?
- Can you describe your experience with network and server support?
- How do you ensure customer satisfaction in your support role?
- What certifications do you hold related to IT support?
- How do you handle working under pressure?
- Can you describe a time when you provided training to end-users?
- What steps do you take to document support activities?
- How do you handle hardware and software inventory management?
- Can you describe your experience with mobile device support?
- What is your approach to maintaining system security?
- How do you collaborate with other IT professionals?
- Can you describe a time when you identified and resolved a potential issue before it impacted the business?
- What experience do you have with virtualization technologies?
- How do you ensure compliance with company policies and procedures?
