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Title

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Dental Office Receptionist

Description

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We are looking for a Dental Office Receptionist to join our team and provide exceptional administrative support in a professional dental environment. As the first point of contact for patients, you will play a crucial role in creating a welcoming and efficient experience for everyone who visits our office. Your responsibilities will include managing appointments, handling patient inquiries, and ensuring the smooth operation of the front desk. The ideal candidate is organized, friendly, and capable of multitasking in a fast-paced setting. You will work closely with dental professionals and other staff members to ensure that the office runs efficiently and that patients receive the highest level of care. This role requires excellent communication skills, attention to detail, and a commitment to providing outstanding customer service. If you are passionate about helping others and thrive in a team-oriented environment, we encourage you to apply. Join us in making a positive impact on our patients' dental health and overall experience.

Responsibilities

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  • Greet patients and visitors warmly upon arrival.
  • Schedule and confirm patient appointments.
  • Answer phone calls and respond to patient inquiries.
  • Maintain and update patient records and files.
  • Process billing and insurance claims accurately.
  • Coordinate with dental staff to ensure smooth workflow.
  • Handle patient check-ins and check-outs efficiently.
  • Ensure the reception area is clean and organized.

Requirements

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  • High school diploma or equivalent.
  • Previous experience in a dental or medical office is preferred.
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication abilities.
  • Proficiency in office software and scheduling tools.
  • Knowledge of dental terminology is a plus.
  • Friendly and professional demeanor.
  • Ability to handle sensitive patient information confidentially.

Potential interview questions

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  • Can you describe your experience working in a dental or medical office?
  • How do you handle a situation where a patient is upset or frustrated?
  • What scheduling tools or software are you familiar with?
  • How do you prioritize tasks in a busy office environment?
  • Can you provide an example of how you ensured patient satisfaction in a previous role?