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Title
Text copied to clipboard!Debt Recovery Agent
Description
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We are looking for a Debt Recovery Agent to join our finance team and help manage the collection of outstanding debts. The ideal candidate will be responsible for contacting debtors, negotiating payment plans, and ensuring timely repayment of debts while maintaining a professional and empathetic approach. This role requires strong communication skills, attention to detail, and the ability to work under pressure.
As a Debt Recovery Agent, you will play a crucial role in maintaining the financial health of our organization. You will be expected to handle a high volume of outbound and inbound calls, emails, and written correspondence with clients who have overdue accounts. Your primary goal will be to recover outstanding amounts in a manner that preserves customer relationships and complies with relevant laws and regulations.
You will work closely with the finance and legal departments to escalate cases when necessary and provide accurate documentation of all collection activities. You will also be responsible for updating account information, tracking payment commitments, and preparing reports on collection status and performance metrics.
To succeed in this role, you should have prior experience in debt collection or a related field, excellent negotiation skills, and a strong understanding of credit and collections processes. Familiarity with debt collection software and customer relationship management (CRM) systems is a plus.
This is a challenging but rewarding position that offers opportunities for growth and development within the finance and accounting sector. If you are a motivated individual with a passion for resolving financial issues and helping clients meet their obligations, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Contact clients with overdue accounts via phone, email, and mail
- Negotiate repayment plans and settlements within company guidelines
- Maintain accurate records of all collection activities
- Monitor and follow up on payment commitments
- Escalate unresolved cases to legal or management teams
- Ensure compliance with debt collection laws and regulations
- Prepare and submit regular reports on collection performance
- Collaborate with internal departments to resolve billing disputes
- Use collection software and CRM systems effectively
- Provide excellent customer service while recovering debts
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate or bachelor’s degree preferred
- Proven experience as a debt collector or in a similar role
- Strong negotiation and communication skills
- Familiarity with relevant laws and regulations (e.g., FDCPA)
- Ability to handle high-stress situations professionally
- Proficiency in Microsoft Office and collection software
- Detail-oriented with strong organizational skills
- Ability to work independently and as part of a team
- Excellent problem-solving abilities
- Strong ethical standards and integrity
Potential interview questions
Text copied to clipboard!- Do you have previous experience in debt collection?
- How do you handle difficult or uncooperative clients?
- Are you familiar with debt collection laws and regulations?
- What strategies do you use to negotiate payment plans?
- Can you describe a time you successfully recovered a large debt?
- How do you stay organized when managing multiple accounts?
- What collection software have you used in the past?
- How do you ensure compliance in your collection practices?
- Are you comfortable making a high volume of calls daily?
- What motivates you in a debt recovery role?
