Text copied to clipboard!
Title
Text copied to clipboard!Debt Recovery Agent
Description
Text copied to clipboard!
We are looking for a dedicated and experienced Debt Recovery Agent to join our finance team. The ideal candidate will have a strong background in debt collection and a proven track record of successfully recovering outstanding debts. You will be responsible for contacting debtors, negotiating payment plans, and ensuring that all collections are conducted in a professional and ethical manner. Your role will involve working closely with other departments to resolve any issues that may arise and to ensure that all debts are recovered in a timely manner. You will also be responsible for maintaining accurate records of all collections activities and for providing regular reports to management. The successful candidate will have excellent communication and negotiation skills, a strong attention to detail, and the ability to work well under pressure. If you are a motivated and results-driven individual with a passion for debt recovery, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Contact debtors via phone, email, and mail to recover outstanding debts.
- Negotiate payment plans and settlements with debtors.
- Maintain accurate records of all collections activities.
- Provide regular reports to management on collections progress.
- Work closely with other departments to resolve any issues related to debt recovery.
- Ensure all collections are conducted in a professional and ethical manner.
- Follow up on overdue accounts and ensure timely payments.
- Identify and escalate complex cases to management as needed.
- Monitor and track payment arrangements to ensure compliance.
- Assist in the development and implementation of collections strategies.
- Stay updated on relevant laws and regulations related to debt recovery.
- Handle debtor inquiries and disputes in a professional manner.
- Prepare and send out demand letters and other collections correspondence.
- Utilize collections software and tools to manage accounts.
- Conduct skip tracing to locate debtors.
- Collaborate with legal team on cases requiring legal action.
- Provide exceptional customer service to debtors and clients.
- Meet or exceed monthly collections targets.
- Participate in training and development programs to enhance skills.
- Maintain confidentiality of debtor information.
Requirements
Text copied to clipboard!- Proven experience as a Debt Recovery Agent or similar role.
- Strong knowledge of debt collection laws and regulations.
- Excellent communication and negotiation skills.
- Ability to handle difficult and emotional situations with professionalism.
- Strong attention to detail and accuracy.
- Ability to work well under pressure and meet deadlines.
- Proficient in using collections software and tools.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; additional qualifications in finance or related field is a plus.
- Strong organizational and time management skills.
- Ability to maintain confidentiality of sensitive information.
- Customer service-oriented mindset.
- Ability to handle multiple tasks simultaneously.
- Strong analytical skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to adapt to changing priorities and work environments.
- Strong work ethic and integrity.
- Excellent written and verbal communication skills.
- Ability to build and maintain positive relationships with debtors and clients.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in debt recovery?
- How do you handle difficult or emotional situations with debtors?
- What strategies do you use to negotiate payment plans?
- How do you ensure compliance with debt collection laws and regulations?
- Can you provide an example of a successful debt recovery you managed?
- How do you stay organized and manage multiple accounts simultaneously?
- What tools and software have you used for debt collection?
- How do you handle disputes or inquiries from debtors?
- What steps do you take to maintain confidentiality of debtor information?
- How do you stay motivated to meet or exceed collections targets?
- Can you describe a time when you had to escalate a case to management?
- How do you collaborate with other departments to resolve debt recovery issues?
- What do you believe are the key skills for a successful Debt Recovery Agent?
- How do you handle stress and pressure in a high-volume collections environment?
- Can you describe your approach to skip tracing?
- How do you ensure that all collections activities are conducted ethically?
- What do you find most challenging about debt recovery?
- How do you keep up-to-date with changes in debt collection laws and regulations?
- Can you describe a time when you had to handle a particularly challenging debtor?
- What motivates you to work in debt recovery?
