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Title
Text copied to clipboard!Customer Support Executive
Description
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We are looking for a dedicated and enthusiastic Customer Support Executive to join our team at Compass Group Catering. As a key member of our customer service department, you will be responsible for ensuring that our clients receive the highest level of service and support. Your role will involve handling customer inquiries, resolving issues, and providing information about our catering services. You will be the first point of contact for our clients, and your ability to communicate effectively and professionally will be crucial in maintaining our reputation for excellence. In this role, you will work closely with other departments to ensure that customer needs are met promptly and efficiently. You will also be responsible for maintaining accurate records of customer interactions and transactions, and for providing feedback to management on areas for improvement. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to work well under pressure. You should be comfortable using various communication channels, including phone, email, and live chat, and be able to adapt to changing customer needs and expectations. A background in the hospitality or catering industry is preferred, but not essential. We value a positive attitude, a willingness to learn, and a commitment to providing outstanding service. If you are passionate about customer service and looking for a challenging and rewarding role, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Respond to customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints in a timely manner.
- Provide information about catering services and menu options.
- Coordinate with other departments to ensure customer needs are met.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure satisfaction.
- Identify and escalate priority issues to management.
- Assist with the preparation of reports on customer feedback.
- Participate in training sessions to improve service skills.
- Contribute to team meetings and share best practices.
- Stay updated on company policies and procedures.
- Handle customer cancellations and rescheduling requests.
- Provide support during events and functions as needed.
- Assist in the development of customer service policies.
- Monitor customer satisfaction and suggest improvements.
- Ensure compliance with company standards and regulations.
- Manage multiple tasks and prioritize effectively.
- Support marketing initiatives and promotions.
- Collaborate with sales teams to enhance customer experience.
- Maintain a positive and professional demeanor at all times.
Requirements
Text copied to clipboard!- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work under pressure and handle challenging situations.
- Familiarity with CRM systems and practices.
- Proficiency in Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- Attention to detail and accuracy.
- Positive attitude and a team player.
- Flexibility to work evenings and weekends as needed.
- Knowledge of the catering or hospitality industry is a plus.
- Strong organizational skills.
- Ability to learn quickly and adapt to change.
- Customer-focused mindset.
- High school diploma or equivalent; college degree preferred.
- Ability to work independently and take initiative.
- Strong listening skills.
- Commitment to continuous improvement.
- Professional appearance and demeanor.
- Ability to handle confidential information with discretion.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you resolved a difficult customer issue?
- How do you prioritize tasks when dealing with multiple customer inquiries?
- What strategies do you use to stay calm under pressure?
- How do you handle negative feedback from customers?
- Can you provide an example of how you improved a customer service process?
- What do you know about Compass Group Catering?
- How do you ensure clear communication with customers?
- Describe your experience with CRM systems.
- How do you handle a situation where you don't know the answer to a customer's question?
- What motivates you to work in customer service?
