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Title
Text copied to clipboard!Customer Support Coordinator
Description
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We are looking for a Customer Support Coordinator to join our team and help us deliver outstanding service to our clients. As a Customer Support Coordinator, you will be responsible for overseeing the daily operations of the customer support team, ensuring that all customer inquiries are handled efficiently and professionally. You will act as a liaison between customers, support agents, and other departments to resolve issues and improve the overall customer experience.
Your main duties will include monitoring support tickets, assigning tasks to team members, and tracking performance metrics. You will also be responsible for training new support staff, developing customer service protocols, and identifying areas for process improvement. The ideal candidate will have excellent communication and organizational skills, a strong customer-focused mindset, and the ability to multitask in a fast-paced environment.
In this role, you will collaborate closely with product, sales, and technical teams to ensure customer feedback is communicated and acted upon. You will also assist in creating reports on customer satisfaction, response times, and other key performance indicators. Your goal will be to maintain high levels of customer satisfaction and contribute to the continuous improvement of our support services.
If you are passionate about customer service, have experience in a coordination or supervisory role, and are looking for an opportunity to make a significant impact, we encourage you to apply for the Customer Support Coordinator position.
Responsibilities
Text copied to clipboard!- Coordinate daily operations of the customer support team
- Monitor and assign support tickets to team members
- Ensure timely and professional responses to customer inquiries
- Train and onboard new support staff
- Develop and implement customer service protocols
- Track and report on key performance metrics
- Collaborate with other departments to resolve customer issues
- Identify and recommend process improvements
- Handle escalated customer complaints
- Maintain accurate records of customer interactions
Requirements
Text copied to clipboard!- Proven experience in customer service or support roles
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Ability to lead and motivate a team
- Familiarity with customer support software and tools
- Problem-solving skills and attention to detail
- Ability to handle stressful situations calmly
- Bachelor’s degree or equivalent experience preferred
- Experience with performance metrics and reporting
- Positive and customer-focused attitude
Potential interview questions
Text copied to clipboard!- What experience do you have in customer support coordination?
- How do you handle difficult or escalated customer situations?
- Describe your approach to training new team members.
- What tools or software have you used for customer support?
- How do you prioritize and assign tasks within a team?
- Can you provide an example of a process improvement you implemented?
- How do you measure customer satisfaction?
- Describe a time you collaborated with another department to resolve an issue.
- What motivates you to work in customer service?
- How do you stay organized in a fast-paced environment?
