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Title
Text copied to clipboard!Customer Sales Support
Description
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We are looking for a dedicated and detail-oriented Customer Sales Support professional to join our dynamic sales team. In this role, you will be responsible for providing exceptional support to both our sales team and our valued customers. Your primary duties will include managing customer inquiries, processing orders, and ensuring that our customers have a seamless and positive experience from start to finish. You will work closely with our sales representatives to ensure that all customer needs are met promptly and efficiently. Additionally, you will be responsible for maintaining accurate records, preparing sales reports, and assisting with various administrative tasks. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced environment. You should be comfortable using various software applications and have a keen eye for detail. If you are a proactive problem solver with a passion for helping others, we would love to hear from you. Join us and be a part of a team that values collaboration, innovation, and excellence in customer service.
Responsibilities
Text copied to clipboard!- Respond to customer inquiries via phone, email, and chat.
- Process customer orders and ensure timely delivery.
- Assist sales representatives with customer account management.
- Maintain accurate and up-to-date customer records.
- Prepare and distribute sales reports and performance metrics.
- Coordinate with other departments to resolve customer issues.
- Provide product information and support to customers.
- Handle customer complaints and provide appropriate solutions.
- Follow up with customers to ensure satisfaction.
- Assist with the preparation of sales presentations and proposals.
- Monitor inventory levels and coordinate with the warehouse team.
- Support the sales team with administrative tasks as needed.
- Participate in sales meetings and training sessions.
- Identify opportunities for process improvements.
- Maintain a high level of product knowledge.
- Ensure compliance with company policies and procedures.
- Assist with the onboarding of new sales team members.
- Track and analyze customer feedback.
- Collaborate with the marketing team on promotional activities.
- Provide backup support to other team members as needed.
Requirements
Text copied to clipboard!- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in a customer service or sales support role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy.
- Problem-solving skills and a proactive attitude.
- Ability to handle high-pressure situations calmly.
- Strong time management skills.
- Customer-focused mindset.
- Ability to learn and adapt to new software and technologies.
- Experience in the sales or marketing industry is a plus.
- Ability to maintain confidentiality of sensitive information.
- Strong analytical skills.
- Ability to work flexible hours if needed.
- Positive attitude and willingness to learn.
- Excellent written and verbal communication skills.
- Ability to build and maintain strong customer relationships.
- Knowledge of sales processes and techniques.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in a customer service or sales support role?
- How do you handle difficult customer situations?
- What CRM software are you familiar with?
- Can you provide an example of a time when you improved a process?
- How do you prioritize your tasks when managing multiple responsibilities?
- Describe a time when you had to work closely with a sales team.
- How do you ensure accuracy in your work?
- What strategies do you use to stay organized?
- How do you handle high-pressure situations?
- Can you give an example of how you resolved a customer complaint?
- What do you think is the most important aspect of customer service?
- How do you stay updated with product knowledge?
- Describe a time when you went above and beyond for a customer.
- How do you handle feedback from customers?
- What motivates you in a sales support role?
- How do you ensure timely delivery of customer orders?
- Can you describe your experience with sales reporting?
- How do you collaborate with other departments to resolve issues?
- What do you enjoy most about working in customer sales support?
- How do you handle confidential information?
