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Title
Text copied to clipboard!Crew Accommodations Shift Ops Manager
Description
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We are looking for a dedicated and experienced Crew Accommodations Shift Ops Manager to join our team. In this role, you will be responsible for managing and overseeing the daily operations of crew accommodations during your assigned shifts. You will ensure that all crew members are provided with comfortable and efficient accommodations, and that any issues or concerns are promptly addressed. Your primary duties will include coordinating with various departments, managing staff, and ensuring compliance with company policies and regulations. You will also be responsible for maintaining accurate records, preparing reports, and implementing improvements to enhance the overall efficiency and quality of crew accommodations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a keen eye for detail. You should be able to work well under pressure and handle multiple tasks simultaneously. Previous experience in a similar role within the hospitality or transportation industry is highly desirable. If you are passionate about providing exceptional service and have a proven track record of managing operations effectively, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily operations of crew accommodations during assigned shifts.
- Coordinate with various departments to ensure smooth operations.
- Manage and supervise accommodation staff.
- Ensure compliance with company policies and regulations.
- Address and resolve any issues or concerns related to crew accommodations.
- Maintain accurate records and prepare reports.
- Implement improvements to enhance efficiency and quality of accommodations.
- Monitor and manage accommodation budgets.
- Ensure all accommodations meet health and safety standards.
- Provide training and support to accommodation staff.
- Conduct regular inspections of accommodation facilities.
- Handle emergency situations and provide appropriate solutions.
- Communicate effectively with crew members and other stakeholders.
- Develop and implement standard operating procedures.
- Ensure high levels of customer satisfaction.
- Manage inventory and supplies for accommodation facilities.
- Coordinate with external vendors and service providers.
- Monitor and evaluate staff performance.
- Plan and organize accommodation schedules.
- Ensure timely and accurate billing and invoicing.
Requirements
Text copied to clipboard!- Bachelor's degree in Hospitality Management or related field.
- Minimum of 3 years of experience in a similar role.
- Strong leadership and management skills.
- Excellent communication and interpersonal abilities.
- Ability to work well under pressure.
- Strong organizational and multitasking skills.
- Attention to detail and problem-solving skills.
- Proficiency in MS Office and accommodation management software.
- Knowledge of health and safety regulations.
- Ability to handle emergency situations effectively.
- Experience in budget management and cost control.
- Strong customer service orientation.
- Ability to work flexible hours, including nights and weekends.
- Experience in the hospitality or transportation industry.
- Ability to train and develop staff.
- Strong analytical and decision-making skills.
- Ability to maintain confidentiality and handle sensitive information.
- Excellent time management skills.
- Ability to work independently and as part of a team.
- Strong negotiation and conflict resolution skills.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing crew accommodations?
- How do you handle emergency situations in accommodation facilities?
- What strategies do you use to ensure high levels of customer satisfaction?
- Can you provide an example of a time when you implemented an improvement in accommodation operations?
- How do you manage and motivate your staff?
- What steps do you take to ensure compliance with health and safety regulations?
- How do you handle budget management and cost control?
- Can you describe a challenging situation you faced in a previous role and how you resolved it?
- How do you prioritize tasks and manage your time effectively?
- What experience do you have with accommodation management software?
