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Title
Text copied to clipboard!Credit Collections Manager
Description
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We are looking for a Credit Collections Manager to lead and oversee our organization’s credit and collections operations. The ideal candidate will be responsible for managing the credit granting process, maintaining the credit policy, and ensuring timely collection of outstanding accounts receivable. This role requires a strategic thinker with strong leadership skills, excellent communication abilities, and a deep understanding of credit risk management. The Credit Collections Manager will collaborate with sales, finance, and customer service teams to minimize bad debt, optimize cash flow, and maintain positive customer relationships. Key responsibilities include evaluating creditworthiness of potential customers, setting credit limits, monitoring aging reports, and implementing collection strategies. The successful candidate will also be expected to analyze credit data, prepare reports for senior management, and ensure compliance with relevant laws and regulations. This position demands a proactive approach to problem-solving, negotiation skills, and the ability to handle difficult conversations with professionalism. Experience in developing and training a collections team, as well as implementing process improvements, is highly valued. The Credit Collections Manager will play a critical role in supporting the financial health of the organization by reducing delinquency rates and improving overall collections performance.
Responsibilities
Text copied to clipboard!- Oversee daily credit and collections operations
- Evaluate creditworthiness of new and existing customers
- Develop and implement credit policies and procedures
- Monitor accounts receivable aging and follow up on overdue accounts
- Negotiate payment arrangements with customers
- Prepare and present credit and collections reports to management
- Collaborate with sales and finance teams to resolve disputes
- Ensure compliance with relevant laws and regulations
- Train and mentor collections staff
- Identify and implement process improvements
- Manage relationships with external collection agencies
- Reduce bad debt and optimize cash flow
Requirements
Text copied to clipboard!- Bachelor’s degree in finance, accounting, or related field
- Proven experience in credit and collections management
- Strong leadership and team management skills
- Excellent communication and negotiation abilities
- Proficiency with accounting and collections software
- Analytical and problem-solving skills
- Knowledge of relevant laws and regulations
- Ability to handle sensitive and confidential information
- Attention to detail and organizational skills
- Experience developing credit policies and procedures
- Ability to work under pressure and meet deadlines
- Customer service orientation
Potential interview questions
Text copied to clipboard!- Describe your experience managing credit and collections teams.
- How do you assess the creditworthiness of a new customer?
- What strategies have you used to reduce delinquency rates?
- How do you handle disputes between customers and the company?
- Describe a time you improved a collections process.
- What software tools have you used for credit and collections management?
- How do you ensure compliance with credit and collections regulations?
- What is your approach to training and developing your team?
- How do you balance customer relationships with the need to collect payments?
- Can you provide an example of a challenging negotiation you handled?
