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Title
Text copied to clipboard!Credit Collections Manager
Description
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We are looking for a highly skilled and experienced Credit Collections Manager to join our finance team. The ideal candidate will be responsible for managing the credit and collections activities of the organization, ensuring that all credit policies and procedures are followed, and that outstanding debts are collected in a timely and efficient manner. The Credit Collections Manager will work closely with the sales and customer service teams to resolve any issues related to credit and collections, and will also be responsible for developing and implementing strategies to improve the overall credit and collections process. This role requires strong analytical skills, excellent communication abilities, and a deep understanding of credit risk management. The successful candidate will have a proven track record of reducing delinquency rates and improving cash flow, as well as the ability to lead and motivate a team of credit and collections professionals. If you are a results-driven individual with a passion for credit and collections, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Oversee the credit and collections activities of the organization.
- Develop and implement credit policies and procedures.
- Monitor and manage the credit risk of the organization.
- Ensure timely and efficient collection of outstanding debts.
- Work closely with the sales and customer service teams to resolve credit and collections issues.
- Develop and implement strategies to improve the credit and collections process.
- Analyze credit data and financial statements to determine the creditworthiness of customers.
- Prepare and present reports on credit and collections activities to senior management.
- Lead and motivate a team of credit and collections professionals.
- Ensure compliance with all relevant laws and regulations.
- Negotiate payment plans and settlements with customers.
- Review and approve credit applications.
- Manage relationships with external collection agencies.
- Conduct regular audits of credit and collections activities.
- Provide training and support to staff on credit and collections procedures.
- Identify and mitigate potential credit risks.
- Develop and maintain strong relationships with customers.
- Implement technology solutions to improve the credit and collections process.
- Monitor industry trends and best practices in credit and collections.
- Collaborate with other departments to achieve organizational goals.
Requirements
Text copied to clipboard!- Bachelor's degree in finance, accounting, or a related field.
- Minimum of 5 years of experience in credit and collections management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proven track record of reducing delinquency rates and improving cash flow.
- Ability to lead and motivate a team.
- Deep understanding of credit risk management.
- Experience with credit scoring models and financial analysis.
- Knowledge of relevant laws and regulations.
- Proficiency in Microsoft Office and credit management software.
- Strong negotiation skills.
- Ability to work under pressure and meet deadlines.
- Attention to detail and accuracy.
- Strong organizational and time management skills.
- Ability to develop and implement effective credit and collections strategies.
- Experience with ERP systems.
- Ability to analyze and interpret financial data.
- Strong customer service orientation.
- Ability to work independently and as part of a team.
- Continuous improvement mindset.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in credit and collections management?
- How have you successfully reduced delinquency rates in your previous roles?
- What strategies have you implemented to improve the credit and collections process?
- How do you handle difficult conversations with customers regarding outstanding debts?
- Can you provide an example of a time when you identified and mitigated a potential credit risk?
- How do you ensure compliance with relevant laws and regulations in credit and collections?
- What is your approach to leading and motivating a team of credit and collections professionals?
- How do you collaborate with other departments to resolve credit and collections issues?
- Can you describe a time when you successfully negotiated a payment plan or settlement with a customer?
- What technology solutions have you implemented to improve the credit and collections process?
- How do you stay updated on industry trends and best practices in credit and collections?
- Can you provide an example of a challenging credit decision you had to make and how you handled it?
- How do you ensure accuracy and attention to detail in your work?
- What is your experience with credit scoring models and financial analysis?
- How do you prioritize and manage your workload to meet deadlines?
- Can you describe a time when you had to work under pressure to achieve a goal?
- How do you develop and maintain strong relationships with customers?
- What is your experience with ERP systems and credit management software?
- How do you provide training and support to staff on credit and collections procedures?
- What is your approach to continuous improvement in credit and collections?
