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Title

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Community and Social Media Manager

Description

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We are looking for a Community and Social Media Manager to join our team and take charge of building, growing, and managing our online communities. This role is pivotal in creating meaningful connections with our audience, fostering engagement, and ensuring our brand's voice is consistent across all platforms. The ideal candidate will have a deep understanding of social media platforms, community management strategies, and the ability to analyze and adapt to trends. You will be responsible for creating and implementing social media campaigns, moderating discussions, and ensuring a positive and engaging experience for our community members. Your role will also involve collaborating with other departments to align social media efforts with broader business goals. If you are passionate about connecting with people, have a creative mindset, and are skilled in digital communication, this position is perfect for you. Join us to make a significant impact on our brand's online presence and community growth.

Responsibilities

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  • Develop and implement social media strategies to align with business goals.
  • Create, schedule, and publish engaging content across various platforms.
  • Monitor and respond to comments, messages, and discussions in a timely manner.
  • Analyze social media metrics and provide insights to improve performance.
  • Collaborate with marketing, design, and content teams to ensure brand consistency.
  • Organize and manage online events, contests, and campaigns to boost engagement.
  • Stay updated on social media trends and platform updates.
  • Handle crisis management and address negative feedback professionally.

Requirements

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  • Proven experience as a Community and Social Media Manager or similar role.
  • Strong knowledge of social media platforms and tools.
  • Excellent written and verbal communication skills.
  • Ability to analyze data and derive actionable insights.
  • Creative mindset with attention to detail.
  • Experience with social media advertising and analytics tools.
  • Ability to multitask and manage time effectively.
  • Bachelor's degree in Marketing, Communications, or a related field is preferred.

Potential interview questions

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  • Can you describe your experience managing online communities?
  • How do you handle negative feedback or a social media crisis?
  • What tools and platforms do you use to analyze social media performance?
  • Can you provide examples of successful social media campaigns you’ve managed?
  • How do you stay updated on the latest social media trends?
  • What strategies do you use to increase community engagement?
  • How do you ensure brand consistency across different platforms?
  • What is your approach to collaborating with other teams on social media projects?