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Title
Text copied to clipboard!Claims Coordinator
Description
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We are looking for a highly motivated and organized Claims Coordinator to join our team. The ideal candidate will be responsible for managing and coordinating insurance claim processes, ensuring an efficient, compliant, and customer-oriented workflow. This role requires strong attention to detail, excellent communication skills, and a solid understanding of insurance regulations.
The Claims Coordinator will serve as the main point of contact between clients, adjusters, attorneys, and insurance companies, ensuring that each step of the claims process is executed in a timely and accurate manner. They will also be tasked with monitoring the performance of the claims team, analyzing data, and proposing operational improvements.
Responsibilities include reviewing and approving claims, verifying documentation, managing communications with involved parties, and resolving disputes. The Claims Coordinator must also ensure compliance with current regulations and company policies.
To succeed in this role, a strong background in the insurance industry, preferably in claims management, is essential, along with demonstrated leadership and problem-solving abilities. Familiarity with insurance management software and negotiation techniques is a plus.
We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package. If you are proactive, results-oriented, and eager to contribute to the continuous improvement of business processes, we encourage you to apply for this position.
Responsibilities
Text copied to clipboard!- Manage and coordinate insurance claim processes
- Verify documentation and claim eligibility
- Communicate with clients, adjusters, and insurance companies
- Monitor claims team performance
- Ensure compliance with current regulations
- Analyze data and propose operational improvements
- Handle disputes and resolve complaints
- Train and support team members
- Collaborate with other company departments
- Prepare periodic reports on claims performance
Requirements
Text copied to clipboard!- Previous experience in the insurance industry
- In-depth knowledge of claims regulations
- Excellent communication and interpersonal skills
- Leadership and team management abilities
- Analytical skills and attention to detail
- Familiarity with insurance management software
- Ability to work under pressure
- Degree or diploma in economics, law, or related field
- Problem-solving attitude
- Flexibility and proactivity
Potential interview questions
Text copied to clipboard!- What is your experience in claims management?
- Have you ever led a team in the insurance field?
- How do you handle disputes with clients?
- What tools do you use to monitor performance?
- Are you familiar with Italian insurance regulations?
- How do you ensure compliance with company policies?
- Do you have experience with insurance software?
- How do you handle stressful or urgent situations?
- Have you ever proposed operational improvements? If so, what?
- What is your approach to staff training?
