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Title
Text copied to clipboard!Circulation Clerk
Description
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We are looking for a detail-oriented and customer-focused Circulation Clerk to join our library team. As a Circulation Clerk, you will play a vital role in ensuring the smooth operation of the library’s circulation desk. Your primary responsibilities will include checking materials in and out, assisting patrons with account inquiries, shelving returned items, and maintaining accurate records of library transactions. You will also be responsible for issuing library cards, collecting fines and fees, and providing information about library services and policies. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for helping others. You should be comfortable working with library management systems and be able to handle multiple tasks efficiently in a busy environment. Previous experience in a library or customer service setting is preferred but not required. This position requires attention to detail, the ability to work independently and as part of a team, and a commitment to providing exceptional service to all library users. If you are enthusiastic about supporting literacy and lifelong learning in your community, we encourage you to apply for this rewarding role.
Responsibilities
Text copied to clipboard!- Check library materials in and out for patrons
- Assist patrons with locating and reserving materials
- Issue new library cards and update patron records
- Collect fines, fees, and process payments
- Shelve returned books and materials accurately
- Maintain the organization of the circulation desk
- Answer questions about library services and policies
- Assist with inventory and record-keeping tasks
- Notify patrons of overdue materials and fines
- Help maintain a welcoming and orderly library environment
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Strong customer service skills
- Attention to detail and organizational abilities
- Ability to use library management software
- Good communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic math skills for handling payments
- Willingness to work flexible hours, including evenings and weekends
- Previous library or clerical experience is a plus
- Ability to lift and move library materials as needed
Potential interview questions
Text copied to clipboard!- Do you have experience working in a library or similar environment?
- How do you handle difficult or upset patrons?
- Are you comfortable using library management software?
- Can you work evenings and weekends if required?
- Describe your approach to staying organized in a busy setting.
- How would you assist a patron in finding a specific book?
- What steps would you take if you noticed a discrepancy in inventory?
- How do you prioritize tasks when the circulation desk is busy?
- Are you comfortable handling cash and processing payments?
- What interests you about working in a library?
