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Title
Text copied to clipboard!Chiropractic Receptionist
Description
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We are looking for a dedicated and professional Chiropractic Receptionist to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service and ensuring the smooth operation of the front desk. Responsibilities include greeting patients, scheduling appointments, managing patient records, and handling billing and insurance queries. The successful candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment. You will be responsible for maintaining a clean and organized reception area, assisting with administrative tasks, and supporting the chiropractic team as needed. This role requires a high level of confidentiality and professionalism, as you will be handling sensitive patient information. Previous experience in a medical or chiropractic office is preferred but not required. We offer a supportive work environment, opportunities for professional growth, and a chance to make a positive impact on our patients' health and well-being. If you are organized, detail-oriented, and passionate about providing excellent patient care, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet and check-in patients upon arrival.
- Schedule and confirm patient appointments.
- Manage patient records and ensure confidentiality.
- Handle billing and insurance queries.
- Answer phone calls and respond to emails.
- Maintain a clean and organized reception area.
- Assist with administrative tasks as needed.
- Support the chiropractic team with patient flow.
- Collect and process payments.
- Provide information about services and treatments.
- Coordinate with other healthcare providers as necessary.
- Ensure compliance with clinic policies and procedures.
- Prepare and distribute patient forms and documents.
- Monitor and order office supplies.
- Assist with patient intake and discharge processes.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a medical or chiropractic office preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office and scheduling software.
- Ability to handle sensitive information with confidentiality.
- Friendly and professional demeanor.
- Attention to detail and accuracy.
- Ability to work in a fast-paced environment.
- Customer service experience is a plus.
- Basic knowledge of medical terminology.
- Ability to work independently and as part of a team.
- Flexibility to work varying shifts, including evenings and weekends.
- Strong problem-solving skills.
- Ability to manage stress and remain calm under pressure.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a medical or chiropractic office?
- How do you handle confidential patient information?
- What strategies do you use to manage a busy front desk?
- How do you ensure accuracy when scheduling appointments?
- Can you provide an example of a time you provided excellent customer service?
- How do you handle billing and insurance queries?
- What software programs are you proficient in?
- How do you prioritize tasks when multitasking?
- Can you describe a time you resolved a conflict with a patient or coworker?
- What do you know about our clinic and the services we offer?