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Title
Text copied to clipboard!Case Manager
Description
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We are looking for a dedicated and compassionate Case Manager to join our team and support individuals in navigating complex systems of care. As a Case Manager, you will be responsible for assessing client needs, developing personalized service plans, coordinating care with various providers, and ensuring that clients receive the appropriate resources and support to improve their quality of life. This role requires excellent communication, problem-solving, and organizational skills, as well as a strong understanding of social services, healthcare systems, and community resources.
The ideal candidate will have experience working with diverse populations, including individuals with mental health conditions, chronic illnesses, disabilities, or those experiencing homelessness or substance use issues. You will serve as an advocate for your clients, helping them overcome barriers to care and achieve their goals. Your ability to build trust and maintain professional relationships with clients, families, and service providers will be key to your success.
In this role, you will conduct comprehensive assessments to identify client strengths, needs, and goals. You will develop individualized care plans in collaboration with clients and monitor their progress over time. You will also coordinate services such as housing, healthcare, employment, and education, and provide crisis intervention when necessary. Documentation and compliance with agency and regulatory standards are essential components of the position.
This is a rewarding opportunity for someone who is passionate about making a difference in the lives of others and who thrives in a dynamic, client-centered environment. If you are empathetic, resourceful, and committed to social justice, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Conduct client assessments to determine needs and strengths
- Develop and implement individualized service plans
- Coordinate care and services with external providers
- Monitor client progress and adjust plans as needed
- Maintain accurate and timely documentation
- Advocate for client access to necessary resources
- Provide crisis intervention and support
- Facilitate communication between clients and service providers
- Ensure compliance with agency and regulatory standards
- Participate in team meetings and case reviews
Requirements
Text copied to clipboard!- Bachelor’s degree in social work, psychology, or related field
- 2+ years of case management or related experience
- Strong communication and interpersonal skills
- Knowledge of community resources and social services
- Ability to manage multiple cases and prioritize tasks
- Proficiency in documentation and record-keeping
- Empathy and cultural competence
- Problem-solving and critical thinking skills
- Ability to work independently and as part of a team
- Valid driver’s license and reliable transportation
Potential interview questions
Text copied to clipboard!- What experience do you have in case management or social services?
- How do you approach developing a care plan for a new client?
- Describe a time you helped a client overcome a significant barrier.
- How do you manage multiple cases and prioritize your workload?
- What strategies do you use to build trust with clients?
- How do you handle crisis situations with clients?
- Are you familiar with local community resources?
- How do you ensure compliance with documentation standards?
- What populations have you worked with in the past?
- Do you have experience working in a multidisciplinary team?
