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Title
Text copied to clipboard!Cafe Supervisor
Description
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We are looking for a dedicated and experienced Cafe Supervisor to oversee the daily operations of our café. The ideal candidate will be responsible for managing staff, ensuring excellent customer service, maintaining food safety standards, and driving overall business performance. This role requires strong leadership skills, attention to detail, and a passion for hospitality.
As a Cafe Supervisor, you will be the key point of contact for both staff and customers. You will be expected to lead by example, motivate your team, and ensure that every customer has a positive experience. Your responsibilities will include scheduling shifts, training new employees, managing inventory, and handling customer complaints in a professional manner.
You will also work closely with the management team to implement promotional strategies, monitor sales performance, and ensure that the café meets its financial goals. A successful candidate will have prior experience in a supervisory role within the food and beverage industry, excellent communication skills, and the ability to multitask in a fast-paced environment.
This is a hands-on role that requires flexibility, problem-solving abilities, and a proactive approach to managing both people and processes. If you are passionate about coffee, customer service, and team leadership, we encourage you to apply and become a part of our growing team.
Responsibilities
Text copied to clipboard!- Supervise daily café operations and staff performance
- Ensure high standards of customer service are maintained
- Manage inventory and place orders for supplies
- Train, mentor, and schedule café staff
- Handle customer complaints and resolve issues promptly
- Monitor food safety and hygiene standards
- Collaborate with management on marketing and promotions
- Maintain cleanliness and organization of the café
- Track sales and prepare performance reports
- Ensure compliance with health and safety regulations
Requirements
Text copied to clipboard!- Proven experience in a supervisory role in food service
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of food safety and hygiene practices
- Ability to multitask and work under pressure
- Customer-focused mindset with problem-solving skills
- Basic math and computer literacy
- Flexible availability, including weekends and holidays
- High school diploma or equivalent; hospitality training a plus
- Barista experience is an advantage
Potential interview questions
Text copied to clipboard!- Do you have previous experience supervising a café or restaurant?
- How do you handle customer complaints?
- Can you describe your leadership style?
- Are you available to work weekends and holidays?
- What steps do you take to ensure food safety compliance?
- How do you motivate your team during busy shifts?
- Have you ever implemented a successful promotion or upselling strategy?
- How do you manage inventory and reduce waste?
- What is your experience with training new staff?
- How do you prioritize tasks during peak hours?
