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Title
Text copied to clipboard!Cafe Supervisor
Description
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We are looking for a dedicated and experienced Cafe Supervisor to join our team. As a Cafe Supervisor, you will be responsible for managing the daily operations of the cafe, ensuring excellent customer service, and maintaining a positive work environment for the staff. Your role will involve overseeing the preparation and presentation of food and beverages, managing inventory, and ensuring compliance with health and safety regulations. You will also play a key role in training and mentoring staff, resolving customer complaints, and implementing strategies to improve efficiency and profitability. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to work in a fast-paced environment. If you are enthusiastic about creating a welcoming atmosphere and delivering exceptional service, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Supervise daily operations of the cafe, ensuring smooth workflow.
- Train, mentor, and manage cafe staff to maintain high performance.
- Monitor inventory levels and place orders for supplies as needed.
- Ensure compliance with health, safety, and hygiene regulations.
- Handle customer inquiries and resolve complaints professionally.
- Oversee the preparation and presentation of food and beverages.
- Implement strategies to improve efficiency and profitability.
- Maintain a clean and organized cafe environment.
Requirements
Text copied to clipboard!- Proven experience in a supervisory role within the food and beverage industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of health and safety regulations in food service.
- Ability to work in a fast-paced environment and handle pressure.
- Basic understanding of inventory management and ordering processes.
- Customer-focused mindset with problem-solving skills.
- Flexibility to work various shifts, including weekends and holidays.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in managing a team in a cafe or similar setting?
- How do you handle customer complaints and ensure customer satisfaction?
- What strategies have you used to improve efficiency in a food service environment?
- How do you ensure compliance with health and safety regulations?
- Can you provide an example of a time you successfully trained or mentored a team member?
- How do you manage inventory and prevent shortages or overstocking?
- What steps do you take to maintain a positive work environment for your team?
- Are you comfortable working flexible hours, including weekends and holidays?
