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Title
Text copied to clipboard!Cafe Manager
Description
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We are looking for a highly motivated and experienced Cafe Manager to oversee the daily operations of our café. The ideal candidate will have a passion for hospitality, strong leadership skills, and a keen eye for detail. As a Cafe Manager, you will be responsible for ensuring excellent customer service, maintaining high standards of food and beverage quality, managing staff, and driving profitability.
Your primary duties will include supervising café staff, managing inventory and supplies, ensuring compliance with health and safety regulations, and handling customer inquiries and complaints. You will also be responsible for recruiting, training, and scheduling employees, as well as monitoring performance and providing feedback. A successful Cafe Manager will be able to create a welcoming atmosphere for customers while maintaining operational efficiency.
In addition to operational responsibilities, you will work closely with the marketing team to develop promotional strategies and events to attract new customers and retain existing ones. You will also analyze sales data to identify trends and opportunities for growth, and implement changes to improve service and profitability.
The ideal candidate should have previous experience in a similar role, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. A background in hospitality or food and beverage management is highly desirable. Flexibility in working hours, including weekends and holidays, is essential.
If you are passionate about delivering exceptional customer experiences and have the skills to lead a dynamic team, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Oversee daily café operations and ensure smooth workflow
- Manage and train café staff, including scheduling and performance reviews
- Ensure high standards of food and beverage quality and presentation
- Maintain inventory levels and order supplies as needed
- Handle customer complaints and resolve issues promptly
- Ensure compliance with health, safety, and hygiene regulations
- Develop and implement marketing strategies to increase sales
- Monitor financial performance and manage budgets
- Coordinate with suppliers and vendors
- Create a welcoming and positive environment for customers
Requirements
Text copied to clipboard!- Proven experience as a Cafe Manager or similar role
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Knowledge of food safety and hygiene regulations
- Ability to work under pressure in a fast-paced environment
- Flexibility to work weekends and holidays
- Proficiency in inventory and staff scheduling software
- Basic financial and budgeting skills
- Attention to detail and problem-solving skills
- High school diploma or equivalent; hospitality degree preferred
Potential interview questions
Text copied to clipboard!- Do you have previous experience managing a café or similar establishment?
- How do you handle customer complaints and ensure satisfaction?
- What strategies do you use to motivate and manage your team?
- Are you familiar with health and safety regulations in food service?
- Can you describe a time when you improved café operations or sales?
- Are you comfortable working flexible hours, including weekends?
- What inventory management systems have you used before?
- How do you ensure consistent quality in food and beverage service?
- What is your approach to staff training and development?
- How do you stay updated on industry trends and customer preferences?
