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Title

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Cafe Manager

Description

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We are looking for a dedicated and experienced Cafe Manager to lead our team and ensure the smooth operation of our cafe. As a Cafe Manager, you will be responsible for overseeing all aspects of the cafe's daily operations, including staff management, customer satisfaction, inventory control, and financial performance. Your role will be pivotal in creating a welcoming environment for customers while maintaining high standards of quality and service. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to multitask in a fast-paced environment. You will work closely with the staff to ensure that the cafe runs efficiently and profitably, while also fostering a positive and collaborative workplace culture. Key responsibilities include hiring and training staff, managing schedules, monitoring inventory levels, and implementing strategies to increase sales and customer loyalty. If you are a motivated individual with a proven track record in cafe or restaurant management, we encourage you to apply and join our team.

Responsibilities

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  • Oversee daily operations of the cafe, ensuring smooth and efficient service.
  • Hire, train, and manage cafe staff to maintain high performance standards.
  • Monitor inventory levels and coordinate with suppliers for timely restocking.
  • Ensure compliance with health and safety regulations and food quality standards.
  • Develop and implement strategies to increase sales and customer satisfaction.
  • Handle customer complaints and feedback to improve service quality.
  • Manage the cafe's budget, including cost control and financial reporting.
  • Organize promotional events and marketing activities to attract more customers.

Requirements

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  • Proven experience as a Cafe Manager or in a similar role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of food safety regulations and best practices.
  • Ability to work in a fast-paced environment and handle pressure.
  • Proficiency in inventory management and basic financial reporting.
  • Customer-focused mindset with a passion for hospitality.
  • Flexibility to work weekends, holidays, and varying shifts.

Potential interview questions

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  • Can you describe your experience managing a team in a cafe or restaurant setting?
  • How do you handle customer complaints and ensure customer satisfaction?
  • What strategies have you used to increase sales and customer loyalty?
  • How do you ensure compliance with health and safety regulations?
  • Can you provide an example of a time you successfully managed a challenging situation at work?
  • What steps do you take to motivate and train your staff?
  • How do you manage inventory and control costs effectively?
  • Are you comfortable working flexible hours, including weekends and holidays?