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Title
Text copied to clipboard!Billing Supervisor
Description
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We are looking for a Billing Supervisor to join our dynamic finance team. The Billing Supervisor will be responsible for overseeing the billing department, ensuring accuracy, efficiency, and compliance with company policies and regulatory requirements. This role involves managing a team of billing specialists, coordinating billing processes, and resolving complex billing issues. The ideal candidate will have strong leadership skills, excellent attention to detail, and a proven track record in billing and financial management.
The Billing Supervisor will collaborate closely with other departments, including sales, customer service, and accounting, to streamline billing processes and improve overall financial performance. You will be responsible for developing and implementing billing procedures, monitoring billing activities, and ensuring timely invoicing and collections. Additionally, you will analyze billing data, generate reports, and provide insights to senior management to support strategic decision-making.
In this role, you will also be responsible for training and mentoring billing staff, conducting performance evaluations, and fostering a positive and productive work environment. You will ensure compliance with internal controls, company policies, and applicable laws and regulations. The Billing Supervisor will also handle escalated customer inquiries and disputes, providing exceptional customer service and ensuring satisfactory resolution.
The successful candidate will possess excellent communication and interpersonal skills, with the ability to effectively interact with team members, customers, and senior management. You should have strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing billing issues. Familiarity with billing software and financial systems is essential, as is proficiency in Microsoft Office applications, particularly Excel.
We offer a supportive and collaborative work environment, opportunities for professional growth, and competitive compensation and benefits. If you are a motivated and detail-oriented professional with a passion for financial accuracy and team leadership, we encourage you to apply for this exciting opportunity.
As a Billing Supervisor, you will play a critical role in ensuring the financial health and operational efficiency of our organization. Your expertise and leadership will contribute significantly to our continued success and growth. Join our team and help us maintain our commitment to excellence in billing and financial management.
Responsibilities
Text copied to clipboard!- Supervise and manage the billing department staff, ensuring efficient workflow and productivity.
- Develop, implement, and maintain billing procedures and policies to ensure accuracy and compliance.
- Monitor billing processes to ensure timely invoicing, collections, and resolution of billing discrepancies.
- Analyze billing data and generate reports to support financial decision-making and strategic planning.
- Collaborate with other departments to streamline billing processes and improve overall financial performance.
- Handle escalated customer inquiries and disputes, ensuring satisfactory resolution and excellent customer service.
- Conduct regular performance evaluations, provide training, and mentor billing staff to enhance their skills and performance.
- Ensure compliance with internal controls, company policies, and applicable laws and regulations.
Requirements
Text copied to clipboard!- Bachelor's degree in Accounting, Finance, Business Administration, or related field.
- Minimum of 3-5 years of experience in billing, accounting, or financial management, with supervisory experience preferred.
- Strong knowledge of billing processes, financial systems, and accounting principles.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in billing software and Microsoft Office applications, particularly Excel.
- Strong analytical and problem-solving abilities, with attention to detail and accuracy.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Experience in customer service and dispute resolution is highly desirable.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing a billing team?
- How do you ensure accuracy and compliance in billing processes?
- What billing software and financial systems are you familiar with?
- How do you handle escalated customer billing disputes?
- Can you provide an example of how you improved billing processes in your previous role?
