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Title
Text copied to clipboard!Billing Manager
Description
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We are looking for a highly skilled and experienced Billing Manager to oversee and manage all billing operations and processes within our organization. The ideal candidate will have a strong background in finance and accounting, with a specific focus on billing and collections. This role requires excellent leadership and communication skills, as the Billing Manager will be responsible for leading a team of billing specialists and ensuring that all billing activities are carried out accurately and efficiently. The Billing Manager will also be responsible for developing and implementing billing policies and procedures, as well as monitoring and analyzing billing data to identify trends and areas for improvement. Additionally, the Billing Manager will work closely with other departments, such as sales and customer service, to ensure that billing issues are resolved promptly and that customer satisfaction is maintained. The successful candidate will be detail-oriented, highly organized, and able to work under pressure to meet tight deadlines. If you have a passion for finance and a proven track record in billing management, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee and manage all billing operations and processes.
- Lead and supervise a team of billing specialists.
- Develop and implement billing policies and procedures.
- Monitor and analyze billing data to identify trends and areas for improvement.
- Ensure accurate and timely billing of customers.
- Resolve billing issues and discrepancies promptly.
- Collaborate with other departments to ensure customer satisfaction.
- Prepare and present billing reports to senior management.
- Maintain up-to-date knowledge of billing regulations and industry best practices.
- Implement and manage billing software and systems.
- Train and mentor billing staff.
- Conduct regular audits of billing processes and records.
- Manage the billing department budget.
- Ensure compliance with company policies and legal requirements.
- Handle escalated billing inquiries and complaints.
- Develop strategies to improve billing efficiency and accuracy.
- Coordinate with the finance department for month-end and year-end closing activities.
- Review and approve billing adjustments and refunds.
- Maintain confidentiality of sensitive billing information.
- Participate in special projects and initiatives as needed.
Requirements
Text copied to clipboard!- Bachelor's degree in finance, accounting, or a related field.
- Minimum of 5 years of experience in billing or finance.
- Proven experience in a managerial or supervisory role.
- Strong knowledge of billing processes and procedures.
- Excellent leadership and communication skills.
- Proficiency in billing software and systems.
- Strong analytical and problem-solving skills.
- Detail-oriented and highly organized.
- Ability to work under pressure and meet tight deadlines.
- Strong understanding of financial regulations and compliance.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Experience with ERP systems is a plus.
- Strong customer service skills.
- Ability to handle confidential information with integrity.
- Excellent time management skills.
- Ability to work independently and as part of a team.
- Strong negotiation and conflict resolution skills.
- Ability to train and mentor staff.
- Strong written and verbal communication skills.
- Willingness to stay updated with industry trends and best practices.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with billing software and systems?
- How do you ensure accuracy in billing processes?
- Can you provide an example of a time when you resolved a billing discrepancy?
- How do you handle tight deadlines and pressure in a billing environment?
- What strategies do you use to improve billing efficiency?
- How do you stay updated with changes in billing regulations?
- Can you describe your experience in leading and managing a team?
- How do you handle escalated billing inquiries and complaints?
- What is your approach to developing and implementing billing policies?
- How do you ensure compliance with financial regulations in billing processes?
- Can you provide an example of a successful billing project you managed?
- How do you collaborate with other departments to resolve billing issues?
- What methods do you use to analyze billing data and identify trends?
- How do you train and mentor billing staff?
- Can you describe a time when you improved a billing process?
- How do you manage the billing department budget?
- What steps do you take to maintain confidentiality of billing information?
- How do you handle customer complaints related to billing?
- What experience do you have with ERP systems?
- How do you prepare and present billing reports to senior management?