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Title

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Atlassian Administrator

Description

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We are looking for an experienced Atlassian Administrator to manage, configure, and support our suite of Atlassian tools including Jira, Confluence, Bitbucket, and other related applications. The ideal candidate will have a strong background in system administration, process automation, and user support, with a deep understanding of how Atlassian tools can be leveraged to improve team productivity and collaboration. As an Atlassian Administrator, you will be responsible for maintaining the health and performance of our Atlassian environment, implementing best practices, and ensuring that the tools are aligned with the needs of various teams across the organization. You will work closely with software development, IT, and business teams to gather requirements, design workflows, and provide training and documentation. Key responsibilities include managing user permissions, creating and maintaining custom workflows, dashboards, and reports, integrating Atlassian tools with other systems, and staying up to date with the latest features and updates from Atlassian. You will also be expected to troubleshoot issues, perform regular system audits, and ensure data integrity and security. The successful candidate will have excellent problem-solving skills, strong communication abilities, and a proactive approach to system improvement. Experience with scripting languages, REST APIs, and plugin development is a plus. This role is critical in enabling our teams to work efficiently and deliver high-quality results. If you are passionate about collaboration tools and enjoy working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity.

Responsibilities

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  • Administer and maintain Atlassian tools including Jira, Confluence, and Bitbucket
  • Configure custom workflows, fields, screens, and permissions
  • Integrate Atlassian tools with third-party applications and internal systems
  • Provide user support and training for Atlassian tools
  • Monitor system performance and perform regular maintenance
  • Develop and maintain documentation for configurations and procedures
  • Implement best practices for tool usage and governance
  • Collaborate with teams to gather requirements and improve processes
  • Manage user access and security settings
  • Troubleshoot and resolve technical issues
  • Stay current with Atlassian product updates and new features
  • Support plugin management and custom development as needed

Requirements

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  • Proven experience as an Atlassian Administrator
  • Strong knowledge of Jira, Confluence, and Bitbucket
  • Experience with workflow configuration and automation
  • Familiarity with REST APIs and scripting languages (e.g., Groovy, Python)
  • Understanding of user and permission management
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal abilities
  • Ability to work independently and in a team environment
  • Experience with plugin management and customization
  • Knowledge of Agile and DevOps methodologies
  • Bachelor’s degree in Computer Science or related field preferred
  • Certifications in Atlassian tools are a plus

Potential interview questions

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  • How many years of experience do you have with Atlassian tools?
  • Can you describe a complex Jira workflow you have configured?
  • Have you integrated Atlassian tools with other systems? If so, how?
  • What scripting languages are you proficient in?
  • How do you handle user training and support for Atlassian tools?
  • What steps do you take to ensure system performance and security?
  • Have you worked with Atlassian plugins or developed custom ones?
  • How do you stay updated with changes in Atlassian products?
  • Can you provide an example of a process improvement you implemented?
  • What challenges have you faced as an Atlassian Administrator and how did you overcome them?