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Title
Text copied to clipboard!Appliance Service Technician
Description
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We are looking for a skilled and dedicated Appliance Service Technician to join our team. The ideal candidate will have a strong background in repairing and maintaining a variety of household and commercial appliances, including refrigerators, washing machines, dryers, ovens, and dishwashers. You will be responsible for diagnosing issues, performing repairs, and providing excellent customer service. This role requires a keen eye for detail, strong problem-solving skills, and the ability to work independently or as part of a team. You will also be expected to keep up-to-date with the latest industry trends and technologies to ensure that you can provide the best possible service to our customers. In addition to technical skills, excellent communication and interpersonal skills are essential, as you will be interacting with customers on a daily basis. You should be able to explain complex technical issues in a way that is easy for customers to understand and provide them with clear and accurate estimates for repair costs. The role also involves maintaining accurate records of all service calls, including the nature of the problem, the work performed, and any parts that were used. You will need to manage your time effectively to ensure that you can complete all assigned tasks within the required timeframes. Safety is a top priority, so you must adhere to all safety guidelines and protocols to protect yourself and others. If you are a motivated and reliable individual with a passion for fixing things and helping people, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Diagnose and repair a variety of household and commercial appliances.
- Perform routine maintenance on appliances to ensure optimal performance.
- Provide excellent customer service and communicate effectively with customers.
- Keep up-to-date with the latest industry trends and technologies.
- Maintain accurate records of all service calls and repairs.
- Manage time effectively to complete all assigned tasks within required timeframes.
- Adhere to all safety guidelines and protocols.
- Order and replace parts as needed.
- Test appliances after repairs to ensure they are working properly.
- Provide customers with clear and accurate estimates for repair costs.
- Work independently or as part of a team.
- Troubleshoot and resolve complex technical issues.
- Maintain a clean and organized work area.
- Follow company policies and procedures.
- Assist with training and mentoring new technicians.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Certification in appliance repair or a related field is preferred.
- Minimum of 2 years of experience in appliance repair.
- Strong technical and mechanical skills.
- Excellent problem-solving abilities.
- Good communication and interpersonal skills.
- Ability to work independently or as part of a team.
- Valid driver's license and reliable transportation.
- Ability to lift and carry heavy objects.
- Attention to detail and accuracy.
- Basic computer skills.
- Knowledge of safety guidelines and protocols.
- Ability to read and interpret technical manuals and diagrams.
- Strong organizational skills.
- Willingness to work flexible hours, including evenings and weekends.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with repairing household and commercial appliances?
- How do you stay up-to-date with the latest industry trends and technologies?
- Can you provide an example of a complex technical issue you resolved?
- How do you ensure excellent customer service during service calls?
- What steps do you take to maintain accurate records of your work?
- How do you manage your time to complete tasks within required timeframes?
- Can you describe a time when you had to order and replace parts for an appliance?
- How do you ensure safety while performing repairs?
- What do you do if you encounter a problem you cannot solve on your own?
- How do you handle difficult or dissatisfied customers?
