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Title
Text copied to clipboard!Animal Licensing Specialist
Description
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We are looking for a dedicated and detail-oriented Animal Licensing Specialist to join our team. The ideal candidate will be responsible for managing and processing animal licenses, ensuring compliance with local and state regulations, and providing excellent customer service to pet owners. This role requires a strong understanding of animal control laws, excellent organizational skills, and the ability to handle sensitive information with discretion. The Animal Licensing Specialist will work closely with other departments, including animal control officers, veterinarians, and local government officials, to ensure that all licensing procedures are followed accurately and efficiently. The successful candidate will also be responsible for maintaining accurate records, processing payments, and handling inquiries from the public. This position offers the opportunity to make a significant impact on public health and safety by ensuring that all pets are properly licensed and vaccinated. If you are passionate about animals and have a keen eye for detail, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Process and issue animal licenses in accordance with local and state regulations.
- Maintain accurate and up-to-date records of all licensed animals.
- Handle inquiries from the public regarding licensing requirements and procedures.
- Collaborate with animal control officers to ensure compliance with licensing laws.
- Verify vaccination records and other required documentation.
- Process payments and issue receipts for licensing fees.
- Conduct audits to ensure the accuracy of licensing records.
- Provide excellent customer service to pet owners and other stakeholders.
- Assist in the development and implementation of licensing policies and procedures.
- Prepare reports and presentations on licensing activities and compliance.
- Coordinate with veterinarians and other animal care professionals to verify information.
- Handle sensitive information with discretion and confidentiality.
- Participate in community outreach and education programs related to animal licensing.
- Respond to complaints and resolve issues related to animal licensing.
- Ensure compliance with all relevant laws and regulations.
- Assist in the training and supervision of new staff members.
- Maintain a clean and organized work environment.
- Perform other duties as assigned.
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in a similar role or in a customer service environment.
- Strong understanding of animal control laws and regulations.
- Excellent organizational and record-keeping skills.
- Ability to handle sensitive information with discretion.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and other relevant software.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy.
- Strong problem-solving skills.
- Ability to handle multiple tasks and prioritize effectively.
- Experience with data entry and database management.
- Knowledge of local and state animal licensing requirements.
- Ability to work with a diverse range of people and animals.
- Strong customer service skills.
- Ability to handle stressful situations calmly and effectively.
- Willingness to participate in ongoing training and professional development.
- Ability to lift and carry up to 25 pounds.
- Valid driver's license and reliable transportation.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with animal licensing or a similar role?
- How do you ensure accuracy and attention to detail in your work?
- Can you provide an example of a time when you handled a difficult customer service situation?
- How do you stay updated on local and state regulations regarding animal licensing?
- What strategies do you use to manage and prioritize multiple tasks?
- How do you handle sensitive information and ensure confidentiality?
- Can you describe your experience with data entry and database management?
- How do you collaborate with other departments or professionals in your current or previous roles?
- What do you think are the most important qualities for an Animal Licensing Specialist?
- How do you handle stress and pressure in a fast-paced work environment?
