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Title

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Airport Duty Manager

Description

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We are looking for an experienced and dedicated Airport Duty Manager to oversee the daily operations of our airport facility. This role is critical in ensuring the smooth functioning of all airport activities, maintaining safety standards, and delivering exceptional customer service. The Airport Duty Manager will act as the primary point of contact for operational issues, coordinate with various departments, and ensure compliance with aviation regulations. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of airport operations. As an Airport Duty Manager, you will be responsible for managing the day-to-day activities of the airport, including passenger services, ground handling, security, and emergency response. You will work closely with airlines, government agencies, and other stakeholders to ensure seamless operations. This role requires a proactive approach to identifying and resolving issues, as well as the ability to make quick decisions under pressure. In addition to operational oversight, the Airport Duty Manager will play a key role in staff management, including training, scheduling, and performance evaluation. You will also be responsible for monitoring and reporting on key performance indicators, ensuring that the airport meets its operational and financial goals. The successful candidate will have a strong background in aviation or airport management, with a proven track record of success in a similar role. You should be highly organized, detail-oriented, and capable of managing multiple tasks simultaneously. Excellent communication and interpersonal skills are essential, as you will be interacting with a wide range of stakeholders, including passengers, employees, and regulatory authorities. If you are passionate about aviation and have the skills and experience to excel in this challenging and rewarding role, we encourage you to apply for the position of Airport Duty Manager.

Responsibilities

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  • Oversee daily airport operations to ensure smooth functioning.
  • Coordinate with airlines, ground handling, and security teams.
  • Act as the primary point of contact for operational issues.
  • Ensure compliance with aviation regulations and safety standards.
  • Manage staff scheduling, training, and performance evaluations.
  • Monitor and report on key performance indicators.
  • Respond to emergencies and implement contingency plans.
  • Maintain high levels of customer service and passenger satisfaction.

Requirements

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  • Bachelor's degree in aviation management or a related field.
  • Minimum of 5 years of experience in airport operations or management.
  • Strong leadership and decision-making skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of aviation regulations and safety standards.
  • Ability to work under pressure and handle emergencies.
  • Proficiency in relevant software and systems.
  • Flexibility to work irregular hours, including nights and weekends.

Potential interview questions

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  • Can you describe your experience in airport operations or management?
  • How do you handle emergency situations in an airport setting?
  • What strategies do you use to ensure compliance with aviation regulations?
  • How do you manage and motivate a diverse team of employees?
  • Can you provide an example of a challenging operational issue you resolved?
  • What steps do you take to maintain high levels of customer satisfaction?
  • How do you prioritize tasks during busy or stressful periods?
  • Are you comfortable working irregular hours, including nights and weekends?