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Title
Text copied to clipboard!Airport Duty Manager
Description
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We are looking for a highly organized and experienced Airport Duty Manager to oversee the daily operations of our airport. The ideal candidate will be responsible for ensuring the smooth and efficient functioning of all airport activities, including passenger services, security, and ground operations. This role requires a strong leader who can manage a diverse team, handle emergencies, and maintain high standards of safety and customer service. The Airport Duty Manager will work closely with various departments, airlines, and external agencies to ensure compliance with all regulations and to provide a seamless travel experience for passengers. Key responsibilities include monitoring airport operations, coordinating with airline staff, managing emergency situations, and ensuring that all airport facilities are maintained to the highest standards. The successful candidate will have excellent communication and problem-solving skills, a deep understanding of airport operations, and the ability to work under pressure. This is a critical role that requires a proactive approach and the ability to make quick decisions in a fast-paced environment. If you have a passion for aviation and a commitment to excellence, we invite you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Oversee daily airport operations to ensure efficiency and safety.
- Coordinate with airline staff and ground handling teams.
- Manage emergency situations and implement contingency plans.
- Ensure compliance with all aviation regulations and standards.
- Monitor and maintain airport facilities and equipment.
- Provide exceptional customer service to passengers.
- Supervise and train airport staff.
- Conduct regular inspections and audits of airport operations.
- Liaise with external agencies, including security and customs.
- Prepare and manage operational budgets.
- Develop and implement operational policies and procedures.
- Handle passenger complaints and resolve issues promptly.
- Ensure the timely departure and arrival of flights.
- Monitor weather conditions and coordinate with relevant authorities.
- Maintain accurate records and reports of airport activities.
- Implement safety and security measures.
- Coordinate with maintenance teams for repairs and upgrades.
- Manage staffing schedules and shift rotations.
- Conduct performance evaluations and provide feedback.
- Stay updated with industry trends and best practices.
Requirements
Text copied to clipboard!- Bachelor's degree in Aviation Management or related field.
- Minimum of 5 years of experience in airport operations.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and make quick decisions.
- In-depth knowledge of aviation regulations and standards.
- Proficiency in using airport management software.
- Strong problem-solving and analytical skills.
- Ability to work flexible hours, including nights and weekends.
- Experience in emergency management and crisis response.
- Strong organizational and multitasking abilities.
- Attention to detail and commitment to safety.
- Ability to work collaboratively with diverse teams.
- Customer-focused with a commitment to service excellence.
- Valid driver's license and ability to pass a background check.
- Knowledge of airport security protocols.
- Experience in budget management and financial planning.
- Ability to conduct training and development programs.
- Strong negotiation and conflict resolution skills.
- Fluency in multiple languages is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in managing airport operations?
- How do you handle emergency situations at the airport?
- What strategies do you use to ensure compliance with aviation regulations?
- Can you provide an example of a time when you resolved a passenger complaint?
- How do you manage and motivate a diverse team of airport staff?
- What steps do you take to ensure the safety and security of the airport?
- How do you stay updated with industry trends and best practices?
- Can you describe a challenging situation you faced in your previous role and how you handled it?
- What is your approach to managing operational budgets?
- How do you coordinate with external agencies such as security and customs?
- What measures do you take to ensure the timely departure and arrival of flights?
- How do you handle staffing schedules and shift rotations?
- Can you describe your experience with airport management software?
- What is your approach to training and developing airport staff?
- How do you ensure high standards of customer service at the airport?
- Can you provide an example of a successful project you managed at an airport?
- How do you handle weather-related disruptions to airport operations?
- What is your experience with conducting inspections and audits of airport operations?
- How do you manage relationships with airline staff and ground handling teams?
- What steps do you take to maintain airport facilities and equipment?
