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Title
Text copied to clipboard!Account Manager II
Description
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We are looking for an experienced and motivated Account Manager II to join our dynamic team. In this role, you will be responsible for managing a portfolio of client accounts, ensuring their satisfaction, and identifying opportunities for growth. You will act as the primary point of contact for clients, working closely with internal teams to deliver solutions that meet client needs and exceed expectations.
As an Account Manager II, you will be expected to build strong relationships with clients, understand their business goals, and provide strategic guidance to help them achieve success. You will also be responsible for preparing reports, analyzing account performance, and presenting insights and recommendations to both clients and internal stakeholders.
This position requires excellent communication and interpersonal skills, as well as a strong understanding of sales and account management principles. The ideal candidate will have a proven track record of managing multiple accounts, meeting or exceeding sales targets, and delivering exceptional customer service.
Key to success in this role is the ability to think strategically, manage competing priorities, and collaborate effectively with cross-functional teams. You should be comfortable working in a fast-paced environment and be proactive in identifying and resolving issues before they impact the client experience.
If you are passionate about building long-term client relationships, driving business growth, and delivering value, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Manage and grow a portfolio of client accounts
- Serve as the main point of contact for assigned clients
- Develop and maintain strong client relationships
- Identify opportunities for upselling and cross-selling
- Collaborate with internal teams to deliver client solutions
- Monitor account performance and prepare regular reports
- Resolve client issues in a timely and effective manner
- Ensure client satisfaction and retention
- Participate in strategic planning and forecasting
- Maintain accurate records of client interactions and transactions
Requirements
Text copied to clipboard!- Bachelor’s degree in Business, Marketing, or related field
- 3+ years of experience in account management or sales
- Strong communication and interpersonal skills
- Proven ability to manage multiple accounts simultaneously
- Experience with CRM software and Microsoft Office Suite
- Excellent problem-solving and negotiation skills
- Ability to work independently and as part of a team
- Strong organizational and time-management abilities
- Customer-focused mindset with a passion for service
- Ability to analyze data and present actionable insights
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing multiple client accounts?
- How do you handle difficult client situations?
- What strategies do you use to identify upselling opportunities?
- How do you prioritize tasks when managing several accounts?
- What CRM tools have you used in the past?
- Can you provide an example of a time you exceeded a sales target?
- How do you ensure client satisfaction and retention?
- Describe a time you collaborated with a cross-functional team.
- What metrics do you track to measure account performance?
- How do you stay organized and manage your time effectively?
