Text copied to clipboard!
Title
Text copied to clipboard!Emergency Services Dispatcher
Description
Text copied to clipboard!
We are looking for a highly organized and calm individual to join our emergency response team as a 911 Dispatcher. In this critical role, you will be the first point of contact for individuals facing emergencies, ranging from medical crises to fires and criminal activities. Your ability to remain composed under pressure, gather essential information quickly, and dispatch the appropriate emergency services can make a life-saving difference.
As a 911 Dispatcher, you will answer emergency and non-emergency calls, determine the nature and location of the emergency, and prioritize calls based on urgency. You will use computer-aided dispatch (CAD) systems to log information and communicate with police, fire, and medical units. Your role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
You will work closely with law enforcement officers, firefighters, paramedics, and other emergency personnel to ensure timely and accurate responses. This position may require working nights, weekends, and holidays, as emergencies can occur at any time. Training will be provided, but prior experience in emergency services or customer service is a plus.
This is a rewarding career for individuals who are passionate about public safety and helping others. If you are dependable, quick-thinking, and able to handle high-stress situations with professionalism, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Answer emergency and non-emergency calls promptly and professionally
- Determine the nature and location of emergencies
- Dispatch police, fire, and medical units as needed
- Maintain accurate records using computer-aided dispatch systems
- Provide instructions to callers during emergencies
- Monitor and coordinate the status of emergency response units
- Relay information to field units in real-time
- Follow protocols and procedures for various emergency scenarios
- Maintain confidentiality and professionalism at all times
- Assist in training new dispatchers as needed
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to remain calm under pressure
- Strong multitasking and organizational abilities
- Familiarity with computer systems and typing proficiency
- Willingness to work flexible hours, including nights and weekends
- Background check and drug screening required
- Previous experience in emergency services or customer service preferred
- Ability to pass dispatcher training and certification
- Strong decision-making and problem-solving skills
Potential interview questions
Text copied to clipboard!- Do you have experience working in high-stress environments?
- Are you comfortable working night shifts and weekends?
- Can you type at least 35 words per minute?
- Have you used a computer-aided dispatch system before?
- How do you handle stressful or emotional situations?
- Are you willing to undergo a background check and drug screening?
- What interests you about working as a 911 Dispatcher?
- Do you have any certifications related to emergency response?
- Can you provide an example of a time you stayed calm under pressure?
- Are you fluent in any languages other than English?
